AI-Powered" support means combining the best of AI & humans to deliver high-quality service at scale.

With Richpanel AI, you get capabilities such as suggesting accurate and empathetic responses, generating concise summaries of customer issues, and automating repetitive tasks. The AI also assists in organizing information, translating languages, and even drafting replies that your agents can use as a starting point, ensuring they spend less time on routine queries and more on complex customer needs.

This level of automation and assistance is designed to enhance the efficiency and effectiveness of your customer support team, making it easier to deliver high-quality service at scale.

All Richpanel plans come with unlimited tickets and automations.
We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume.
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This way, you can scale your support without worrying about exceeding ticket limits.

Yes, it is possible to purchase the Help Desk solution independently of the Customer Portal. The Customer Portal is offered as an additional feature to our Help Desk product.

We strongly recommend adding the Customer Portal to to automate recurring queries and provides your customers with the ability to track their orders, access answers to frequently asked questions, and much more.

Absolutely! Plan changes can be made at the end of your current billing term.
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If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year.
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This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.

For Help Desk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change.
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For Customer Portal plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier.
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We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.

No, payment is only required for users designated as support agents, those who actively respond to customer queries.
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Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments. This ensures you only pay for what you truly need.

Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments).

For phone support, we integrate with VoIP providers.
Additionally, Richpanel also integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.

Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support.
This includes direct connections with leading ecommerce platforms, social media channels, VoIP providers for phone support, and popular marketing tools.
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We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations here.

Switching to Richpanel is designed to be smooth and hassle-free.
Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform.

We provide personalised support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations.

Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.

Absolutely not.
At Richpanel, we prioritize your privacy and data security.

We utilise OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII).

Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.