Helping businesses truly understand their customers

An average American uses four devices each day and interacts with businesses using multiple channels like web, social, email, phone and physical stores. Every activity across these touch points, leaves behind crucial data about your customers which if stitched correctly can become extremely valuable with time.

Richpanel is the world's first self-service Customer Data Platform that helps businesses to connect disparate data sources using our extensive library of connectors. Businesses can resolve customer entities in real-time and create Single Customer View which can then be used for personalizing customer experiences. We also built a is a set of tools that run on top of the Customer Data Platform. These tools include Customer Analytics , Help Desk Software, Live Chat and Messaging Automation.

What is a Customer Data Platform?

Put simply, businesses collect a lot of data and information about their customers. But very few are able to unlock the value from this data. Think Amazon, think Netflix - how they personalize recommendations for products (or shows) based on your browsing history.

In today's world, the process of data collection and activation can get a little tricky. Because customers are using multiple devices and businesses are using multiple tools. Each of these tools collect information using different identifiers like email, phone, loyalty cards, physical address, device ID, cookies that correlate with individual customers.

A Customer Data Platform helps businesses to 1; connect customer data from all silos - websites, ecommerce, CRM and Ad platforms 2; Resolve Customer Identities in one profile and 3; Send data to warehouses and marketing tools.

Richpanel creates identity graphs to uniquely identify customers and create a Single Customer View. Which is then used for personalizing customer support, campaigns and in-app experiences.

Meet the team behind Richpanel

Amit R G


Amit is the founder and CEO at Richpanel. Amit has over a decade of experience in eCommerce. His previous venture was a retail tech company that is now 600+ employees and $20Mn in ARR.
"Find out what you love and let it kill you!" - Mark Manson

GDJ Dorai

Head Business Solutions

Dorai heads business solutions and heads our San Jose office. Dorai is the most experienced partner in the team with over 30+ years in the US Retail Tech. Dorai has held leadership roles at eBay enterprise, AT Kearney and worked with clients like Staples, Victoria’s Secret, Gap and Polo.
"Change is inevitable, growth is optional ;) " - Self

Kapil Singh

Head of Product

Kapil is the Product Head at Richpanel. He and his team are the force behind all the products at Richpanel. Kapil has over 10+ years of experience in product design. In his previous role, Kapil was leading product and design for an online gaming company with over 100 Mn+ in revenues. Quick-witted and creative, he keeps the team in high spirits.
"Scooby Dooby Doo, where are you? We got some work to do now." - Shaggy, maybe?

Shubhanshu Chouhan

Tech Lead

Shubhanshu leads Engineering and Data Processing at Richpanel. Shubhanshu has 10+ years of experience in streaming data processing and analytics. Previously, he was leading engineering for a large analytics software company with over 2,000+ employees.
"You may be my creator but I'm your master" - Future AI
Request A Demo