Helping ecommerce businesses scale customer service
Have you ever wondered how you could be using services like Amazon and Uber for months without speaking to their support team?
The very large tech players - Amazon, Uber, Instacart, Wayfair all started with an off-the-shelf system but as they grew they built their own systems in-house. They "productized" their customer support, made it a part of their website. Today you can login to Amazon's my account section, track shipments, change shipping address, request refunds, do cancellations in a few clicks. These very scenarios are support tickets for regular ecommerce stores.
Imagine if your business could offer a similar experience where customers can automatically resolve their issues 24x7 even when you are not in office. Richpanel is a support CRM that integrates deeply with your ecommerce store to create seamless support experiences. We help businesses that have outgrown traditional ticketing systems like Zendesk, Freshdesk & Helpscout to unlock scale and provide a hassle free customer experience.
Today, more than 1,000+ businesses have migrated to Richpanel and most of our growth has been organic, through word of mouth. Because it works.
Richpanel was started by founders with 20+ years in ecommerce and both founders have led multi-million dollar businesses before Richpanel.
If you would like to speak to a product expert on how Richpanel can transform your customer support, book a call today.
Meet the founders
Amit R G
Head of Sales & Customer Success