Helping businesses truly understand their customers
An average American uses four devices each day and interacts with businesses using multiple channels like web, social, email, phone and physical stores. Every activity across these touch points, leaves behind crucial data about your customers which if stitched correctly can become extremely valuable with time.
Richpanel is the world's first self-service Customer Data Platform that helps businesses to connect disparate data sources using our extensive library of connectors. Businesses can resolve customer entities in real-time and create Single Customer View which can then be used for personalizing customer experiences. We also built a is a set of tools that run on top of the Customer Data Platform. These tools include Customer Analytics , Help Desk Software, Live Chat and Messaging Automation.
What is a Customer Data Platform?
Put simply, businesses collect a lot of data and information about their customers. But very few are able to unlock the value from this data. Think Amazon, think Netflix - how they personalize recommendations for products (or shows) based on your browsing history.
In today's world, the process of data collection and activation can get a little tricky. Because customers are using multiple devices and businesses are using multiple tools. Each of these tools collect information using different identifiers like email, phone, loyalty cards, physical address, device ID, cookies that correlate with individual customers.
A Customer Data Platform helps businesses to 1; connect customer data from all silos - websites, ecommerce, CRM and Ad platforms 2; Resolve Customer Identities in one profile and 3; Send data to warehouses and marketing tools.
Richpanel creates identity graphs to uniquely identify customers and create a Single Customer View. Which is then used for personalizing customer support, campaigns and in-app experiences.
Meet the team behind Richpanel
Amit R G
"Find out what you love and let it kill you!" - Mark Manson
Head Business Solutions
"Change is inevitable, growth is optional ;) " - Self
Head of Product
"Scooby Dooby Doo, where are you? We got some work to do now." - Shaggy, maybe?
"You may be my creator but I'm your master" - Future AI