Richpanel is a customer-centric help desk software that’s designed to be elegant and save you the hassle of delivering instant messages to your customers.
With Richpanel, scaling up your ecommerce store doesn’t demand hiring more agents as our software is capable of reducing your business’s ticket volumes by up to 50% – all thanks to the intuitive dashboard that takes just a few minutes, not hours to set up.
Richpanel makes it easier to support and aggregate customer data from multiple channels – all under a simple, yet beautiful dashboard. We understand your need to use various tools at once, and so, integrating numerous CRM and ecommerce apps is seamless.
And now, we have finally heard your product prayers!
We’re excited to announce our integration with Aircall to help you serve your customers even better.
If you’d ask us what Aircall is, it’s a cloud-based call center software that lets you deliver quality customer service beyond chats and emails.
So, how are you going to benefit from this?
Simply put, the Richpanel-Aircall integration is our new way of thanking you for the wonderful customer you are – or going to be (click here for a free trial).
After listening to the lovely feedback from a bunch of you, we realized Richpanel’s Live Chat & Messaging feature needed a quick upgrade – one that would make managing voice calls as easy as what Richpanel does with messaging.
And, to be precise, Aircall was our first call for this partnership. We didn’t have much concern over choosing a partner as Aircall was already a trusted phone system, used by almost everyone we knew in the business.
Surprisingly, the phone integration with Aircall took only a few hours, and we were up and running with the new feature, even before we knew it. And the features are more exciting than ever. With the all-new integration, you can,
Aircall’s cloud-based phone system is built well into Richpanel’s platform, enabling agents to make or receive calls directly from their browsers. As the Aircall app is automatically synced with Richpanel, you can say goodbye to duplicate data entries in your system.
Once the call with a customer ends, all call details, along with a link to the call recording, will be logged to the respective customer’s profile. After the call, agents can use Richpanel to follow up via multiple platforms, including emails, chats, Facebook, and more. Cool right?
And if you’re wondering how far you are from leveraging Aircall’s phone integration in Richpanel, the answer is just a click away!
Check the process here and integrate Aircall in a jiffy!