#1 Rated Customer Service Software for
E-commerce stores

Provide customer service on email, live chat, Facebook, Instagram and phone from one dashboard. Try for free!

 

#1 Rated Customer Service Software for E-commerce stores.

Provide customer service on email, live chat, Facebook, Instagram and phone from one dashboard. Try for free!

How Richpanel Differentiates?

Self Service Portal

Scale your customer service without hiring more agents

Richpanel Self-Service Portal resolves customer support tickets instantly and delivers up to 50% self-service rate. Freeing up agents to work on tickets that need time and attention.

Personalize FAQs for every single customer. Surface the most relevant scenarios based on customer stage and order status.

 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window
 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window

Beautiful Live Chat & Messaging

Offer proactive support to customers on your site & get more sales.


  • Chatbots that engage visitors when you are not around
  • Deliver personalized, relevant messages with Shopify integration
  • Give customers the option to continue conversation via email
 
 

Trusted by 1000+ E-commerce Brands

  • richpanel-client-theproteinworks
  • richpanel-client-thinx
  • zhik-customer
  • Alice Warren
    We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
    Alice Warren
    Head of CX, Shethinx.com
  • Hov Mkhitaryan
    We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
    Hov Mkhitaryan
    Head of Product, 310Nutrition.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
    Jessica Taylor
    CX, CaliRaisedLed.com
  • Julian Quintães, CEO
    We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com

Deliver Effortless Customer Service

Unlimited agents in all plans. 14 day free trial.

STARTER

/mo
Sign up now

Unlimited Users

  • 350 Conversations
  • $25 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

REGULAR

/mo
Sign up now

Unlimited Users

  • 2,000 Conversations
  • $20 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

SELF-SERVICE PRO

/mo
Request a demo

Unlimited Users

  • 6,000 Conversations
  • $15 per extra 100 conversations
  • Self-Service Portal
  • 1,000 automated resolutions
  • WhatsApp + Phone integrations

ENTERPRISE

Custom
Request a demo

Unlimited Users

  • Custom conversation volumes
  • Dedicated self-service expert
  • Custom features and integrations