Fast & personalized customer support at scale

Richpanel lets you deliver radically personal customer support at scale with self-service workflows, omnichannel messaging and frustration-free automation.

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Game-changing customer service for ecommerce

Richpanel is the customer service platform for ecommerce stores to deliver ridiculously effective and personal customer support at scale.

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Trusted by 200+ B2C brands

  • 310nutrition client
  • snow logo
  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer
  • pawz-logo
  • plasticprinters-logo
  • bumpboxx logo

Instantly resolve common issues with Self-service workflows

More than 80% of support cases are repetitive. Richpanel lets you design self-service workflows to automate these common cases. Customers get instant resolutions and you get.

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Provide omnichannel support from one shared inbox

With Richpanel, customers can reach you on the channel of their choice - live chat, email, WhatsApp and Facebook. And you can manage all the messages from a simple, collaborative inbox.

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Never lose a conversation with your customers

Richpanel lets customers continue the conversation via email if they go offline from website chat. And they can seamlessly switch between chat & email in between a conversation.

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ecommerce support task examples inside helpdesk
 

Be 50% more productive with power tools

Use Power Reply to combine multiple actions; responses, assignments and support operations in one shortcut to resolve repetitive queries with a single tap of the key.

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Personalize interactions with complete customer profiles

Richpanel integrates with your website, ecommerce platform and CRM tools to fetch all the customer data in one place. Agents can see and use the data in responses and templates to assist customer quickly, at scale.

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Easily collaborate in and across teams

Built for support teams of all sizes, create unlimited users and teams. Get all the collaboration tools needed to streamline your support at any scale.

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We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.

Julian Quintães, CEO

Pawz.com

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.

Jessica Taylor

CX, CaliRaisedLed.com

We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.

Hov Mkhitaryan

Head of Product, 310Nutrition.com

We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!

Alice Warren

Head of CX, Shethinx.com

Ready to scale your customer support?

Unlimited users in all plans. Free trial on request.

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