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My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half! - This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
- We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
- We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.