#1 Rated Customer Support Ticketing System for
E-commerce stores

Resolve 50% of your support tickets without Agent's interference. Try Richpanel Now!

 

#1 Rated Customer Support Ticketing System for E-commerce stores.

Resolve 50% of your support tickets without Agent's interference. Try Richpanel Now!

How Richpanel Differentiates?

Self Service Portal

Scale your customer support without hiring more agents

Richpanel Self-Service Portal resolves customer support tickets instantly and delivers up to 50% self-service rate. Freeing up agents to work on tickets that need time and attention.

Personalize FAQs for every single customer. Surface the most relevant scenarios based on customer stage and order status.

 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window
 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window

Beautiful Live Chat & Messaging

Offer proactive support to customers on your site & get more sales.


  • Chatbots that engage visitors when you are not around
  • Deliver personalized, relevant messages with Shopify integration
  • Give customers the option to continue conversation via email
 

Start Your Free Trial Now!

Trusted by 1000+ E-commerce Brands

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  • 310nutrition client
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  • plasticprinters-logo

Deliver Effortless Customer Service

Unlimited agents in all plans. 14 day free trial.


STARTER

/mo
Sign up now

350 Conversations

  • $25 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

REGULAR

/mo
Sign up now

2,000 Conversations

  • $20 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

SELF-SERVICE PRO

/mo
Request a demo

6,000 Conversations

  • $15 per extra 100 conversations
  • Self-Service Portal
  • 1,000 automated resolutions
  • WhatsApp + Phone integrations

ENTERPRISE

Custom
Request a demo

Custom conversation volumes

  • Dedicated CSM
  • Custom features and integrations