Your turn to provide exceptional customer service
How Snow automated customer service to put a smile on 500,000+ children
Key Results
87%
Customer Satisfaction Score
40%
Reduction in tickets
Gorgias
Previous Helpdesk
Background
- Millions of dollars of research to develop products that simply work, every time.
- Bring quality dental care to all. 500,000+ Happy Customers.
- Helping the 18 million American children without access to dental care.
What problems were you trying to solve
- Wanted to create a service experience consistent with the product quality we offer.
- We were struggling to keep up with tickets approaching the Holiday Peak.
- Needed a short term solution to get through the Peak and a longer-term solution.
Previous Helpdesk
What results were you able to achieve after moving to Richpanel
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87%
CSAT
We have been consistently gaining on CSAT, since launching Richpanel. Customers love the self-service experience and the agents now have the time to engage better with the customers
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40%
Reduction in tickets
Richpanel’s self-service works like a charm!
