How Snow automated customer service to put a smile on 500,000+ children

Your turn to provide exceptional customer service

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Key Results


87%

Customer Satisfaction Score

40%

Reduction in tickets

Gorgias

Previous Helpdesk

Background

  • Millions of dollars of research to develop products that simply work, every time.
  • Bring quality dental care to all.  500,000+ Happy Customers.
  • Helping the 18 million American children without access to dental care.

What problems were you trying to solve

  • Wanted to create a service experience consistent with the product quality we offer.
  • We were struggling to keep up with tickets approaching the Holiday Peak.
  • Needed a short term solution to get through the Peak and a longer-term solution.

Now it's your turn to deliver world class support


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