Your turn to provide exceptional customer service
Your turn to provide exceptional customer service
Get startedCustomer Satisfaction Score
Reduction in tickets
Previous Helpdesk
Customer Satisfaction Score
Reduction in tickets
Previous Helpdesk
CSAT
Snow saw a significant gain on their CSAT, since launching Richpanel. Snow’s customers had a great appreciation for the self-service experience that was offered and the support agents now had the time to engage on the most-critical tickets.
Reduction in tickets
Richpanel’s self-service worked like a charm for Snow. The ticket volume dropped over 60% within the first 30 days of rolling out the automated support scenarios.