Your turn to provide exceptional customer service
Your turn to provide exceptional customer service
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First Response time
Tickets backlog cleared
Self Service Rate
First Response time
Tickets backlog cleared
Self-service resolution
Pawz did an overhaul of their customer support process and was able to resolve over 55% of the customer queries without involving an agent.
First Response Rate
With more than half the tickets being resolved by self-service, Pawz agents were able to respond faster, and provide personalized responses to their customers.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by more than 50% . The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO Pawz.com