Pawz closes 55% of all tickets with self-service

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  3. Pawz closes 55% of all tickets with self-service

Key Results


55%

Self Service Rate

7 secs

First Response time

19,000

Backlog cleared

Background

  • PAWZ – donates 10% of net profits to no-kill shelters, to help end the euthanasia of dogs and cats worldwide
  • Products that look fabulous on the human and save the adorable animals as well.  
  • Doubling revenues without adding agents to handle growth

What problems were you trying to solve

  • We wanted to avoid jumping around multiple apps and looking for ways to integrate multiple channels and apps.
  • We were tired of handling the same old tickets and hoped to resolve at least half the tickets without human interaction.
  • When covid hit, we found ourselves with a huge backlog of tickets and needed a fast way to resolve.

Now it's your turn to deliver world class support


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