The Frenchie team cut short the workload by half, the moment Richpanel went live!

47%

Reduction in tickets

87%

CSAT

None

Previous App

Your turn to provide exceptional customer service

Background

  • On a personal mission to offer French Bulldog owners the first-ever, best fitting, reversible dog harness on the market!
  • “What’s better than fashion for myself? Fashion for my pet. Frenchiebulldog crafts luxe collars, cooling bandanas and hoodies.”
  • Frenchie gives back: Every purchase helps a furry friend in need.

What problems were you trying to solve

  • We were looking for the perfect software for our agents so that it would be easy for them to understand and work with.
  • We were getting massive amounts of emails every day and we were spending a lot of hours chasing those emails.
  • Despite not having a tech lead or a project manager, we were hoping to implement an advanced solution, rather than a simplistic one.

Alternatives considered

What results were you able to achieve after moving to Richpanel

  • 47%

    Reduction in Tickets

    We are a small tight-knit team that works crazy hours. We really couldn’t expand our team enough to provide quick response and 24×7 support. Instead, our customers were quick to learn Richpanel’s self-service portal and we cut our workload in half by using the software!

  • 87%

    Customer Satisfaction Rate

    Our customer service reps are not the most tech-savvy, but they took to Richpanel like fish to water and started serving customers promptly. This combined with self-service completely changed our CSAT!

     

what do you like most about Richpanel


SELF SERVICE SOFTWARE

  • Our favourite feature is the self-service portal where our customers can answer their own questions without actually needing to talk to a representative! Our tickets were cut in half the moment Richpanel went live.
  • We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. The absolute difference in our success with this software is the white glove service we received! Within that short time frame, the Richpanel team worked tirelessly to review our emails, teach, and do a rapid setup. We got 100% out of the solution right from the program launch day.

Now it's your turn to
deliver world class support

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