Your turn to provide exceptional customer service
Your turn to provide exceptional customer service
Get startedReduction in Tickets
First Response Time
Customer Satisfaction Score
Reduction in Tickets
First Response Time
Customer Satisfaction Score
Reduction in Tickets
The self-service solution was a game-changer for a high order volume brand, Thinx. They were able to resolve more than 50% of customer queries without routing to a support agent.
CSAT
Richpanel was able to drive up the CSAT by introducing automation to handle repeated queries at scale and by streamlining the support experience that the Thinx agents were able to deliver.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The resolution rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren Head of CX, Shethinx.com