Thinx added Automation to Customer Service, while upgrading Customer Experience

Your turn to provide exceptional customer service

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  3. Thinx added Automation to Customer Service, while upgrading Customer Experience

Key Results


50%

Reduction in Tickets

1 min

First Response

90%

Customer Satisfaction Score

Background

  • Thinx Inc. The most innovative leader–sustainable and comfortable menstruation and incontinence products.
  • OEKO-TEX®️ certification —from fabric to trim—tested and certified for ecological safety. Finished products tested by Bureau Veritas.
  • With just 80 badass team members, shipped millions of units since 2013

What problems were you trying to solve

  • Erratic and inconsistent customer experience during rapid growth
  • Difficulties in queue management and workload allocation
  • Finding  self-service automation with intuitive UI

Now it's your turn to deliver world class support


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