Your turn to provide exceptional customer service
We have been consistently gaining on CSAT, since launching Richpanel. Customers love the self-service experience and the agents now have the time to engage better with the customers
Reduction in tickets
Richpanel’s self-service works like a charm!
Ability to add new tool in the middle of Holiday Peak
We were hesitant to test a new tool in the middle of the Holiday Peak. Richpanel came up with a creative way to use their tool without disrupting our current setup. We still saw an immediate drop in tickets. After the peak, we trained all the agents in Richpanel’s tool and the transition was easy.