WatchPilot drastically reduced ticket resolution time & increased customer loyalty with Richpanel

Your turn to provide exceptional customer service

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  3. WatchPilot drastically reduced ticket resolution time & increased customer loyalty with Richpanel

Key Results


10 min

First Response time

41%

Reduction in tickets

14%

Converted Conversations

Background

  • WatchPilot offers a wide range of authentic designer watches for a fraction of the price. 
  • Proved that it’s possible to get genuine designer brands with as much as 40% to 70% off the RRP.
  • Heavily invest in stock to offer a large assortment and speedy delivery.

What problems were you trying to solve

  • Wanted to provide a fast response with limited staff.
  • Wished to Streamline all the tickets by subject (i.e returns, warranty claims, delivery queries).
  • We wanted a reduction in our customer service support queries

Now it's your turn to deliver world class support


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