Your turn to provide exceptional customer service
WatchPilot championed customer loyalty by resolving issues fast
Key Results
10 min
First Response time
43%
Reduction in tickets
14%
Converted Conversations
Background
- WatchPilot offers a variety of premium designer watches and makes luxury brands affordable for their customers.
- With a small team, they have served 50,000+ customers.
What problems were you trying to solve
- Wanted to have a fast response time with our limited staff.
- Categorise all the tickets by subject (order tracking, returns, and warranty claims).
- We wanted a reduction in our support tickets.
Other Solutions Considered
What results were you able to achieve after moving to Richpanel
-
10 min
First Response Time
As a small team, we were still able to reduce our first response time having a single dashboard for our channels. Our customers were able to resolve their routine queries on the go and we were able to give them a great buying experience.
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43%
Reduction in tickets
We could close more than 40% of our tickets just by using the Richpanel’s self-service. It was easy to use and handle multiple customers queries at the same time. Our customers are also happier since they can resolve their issues 24×7 even when our team is away.
Excellent Ecommerce self service platform customised to fit our business and reduce workload. Integrates seamlessly with Shopify.
Tim H Co-founder
