WatchPilot championed customer loyalty by resolving issues fast

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  3. WatchPilot championed customer loyalty by resolving issues fast.

Key Results


10 min

First Response time

43%

Reduction in tickets

14%

Converted Conversations

Background

  • WatchPilot offers a variety of premium designer watches and makes luxury brands affordable for their customers. 
  • With a small team, they have served 50,000+ customers.

What problems were you trying to solve

  • Wanted to have a fast response time with our limited staff.
  • Categorise all the tickets by subject (order tracking, returns, and warranty claims).
  • We wanted a reduction in our support tickets. 

What results were you able to achieve after moving to Richpanel

  • 10 min

    First Response Time
    As a small team, we were still able to reduce our first response time having a single dashboard for our channels. Our customers were able to resolve their routine queries on the go and we were able to give them a great buying experience. 

  • 43%

    Reduction in tickets
    We could close more than 40% of our tickets just by using the Richpanel’s self-service. It was easy to use and handle multiple customers queries at the same time.  Our customers are also happier since they can resolve their issues 24×7 even when our team is away.

5

Excellent Ecommerce self service platform customised to fit our business and reduce workload. Integrates seamlessly with Shopify.

  • Tim H Co-founder

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