Your turn to provide exceptional customer service
First Response Time
As a small team, we were still able to reduce our first response time. Our customers were able to solve their routine queries on the go.
Reduction in tickets
We could close more of our tickets just by using the self-service portal. It was easy to use and handle multiple customers queries at the same time. Our customers are also happier since they can resolve their issues 24×7 even when our team is away.
Self Serviced conversation.
Our favourite feature would definitely be the Self Service portal. We were able to close a lot of the same queries at once without any agent interaction. For example the order status, returns and exchanges and many more.