How 310Nutrition provided personalized one-one experience to 60,000+ customers

Your turn to provide exceptional customer service

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Key Results


Gorgias

Previous Helpdesk

40%

Reduction in tickets

17%

Converted Conversations

Background

  • 310 nutrition is a category leader in the health, weight management and nutritional supplements markets.
  • Passion is helping customers improve their lives by providing proven solutions that fit their lifestyle.
  • Sought out the best ingredients and formulators and have sold 1 Million products.

What problems were you trying to solve

  • We wanted an easy solution for 24X7 support, with our complex mix of onsite and remote agents.
  • We wanted agents to have a personalized 1-1 conversation and uniquely cater to the customer.
  • Wanted to reduce overall ticket counts, while improving customer experience.

Now it's your turn to deliver world class support


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