How Richpanel Differentiates?
Self Service Portal
Scale your customer service without hiring more agents
Richpanel Self-Service Portal resolves customer support tickets instantly and delivers up to 50% self-service rate. Freeing up agents to work on tickets that need time and attention.
Personalize FAQs for every single customer. Surface the most relevant scenarios based on customer stage and order status.
Beautiful Live Chat & Messaging
Offer proactive support to customers on your site & get more sales.
- Chatbots that engage visitors when you are not around
- Deliver personalized, relevant messages with Shopify integration
- Give customers the option to continue conversation via email
Trusted by 1000+ E-commerce Brands
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It’s removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We’ve realized a 30-40% self-resolution rate through Richpanel’s self-service platform. We’ve freed up our customer service from answering self-resolvable questions.
Hov Mkhitaryan
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Deliver Effortless Customer Service
Unlimited agents in all plans. 14 day free trial.
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