#1 Rated CRM for
E-commerce stores

Provide customer support, Live Chat for your store & manage customers from one dashboard. Try for free!

#1 Rated CRM for E-commerce stores.

Provide customer support, Live Chat for your store & manage customers from one dashboard. Try for free!

How Richpanel Differentiates?

Self Service Portal

Scale your customer service without hiring more agents

Richpanel Self-Service Portal resolves customer support tickets instantly and delivers up to 50% self-service rate. Freeing up agents to work on tickets that need time and attention.

Personalize FAQs for every single customer. Surface the most relevant scenarios based on customer stage and order status.

 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window
 

MultiChannel Help Desk

Save 10s of hours every week!

  • Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place.
  • See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.
  • Create saved replies to automate repetitive customer support tickets and boost your rep’s productivity.
  • Easily collaborate with others by providing full context via sharing private notes in the customer chat window

Beautiful Live Chat & Messaging

Offer proactive support to customers on your site & get more sales.


  • Chatbots that engage visitors when you are not around
  • Deliver personalized, relevant messages with Shopify integration
  • Give customers the option to continue conversation via email
 

Start Your Free Trial Now!

Trusted by 1000+ E-commerce Brands

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  • 310nutrition client
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  • richpanel-client-thinx
  • zhik-customer
  • pawz-logo
  • plasticprinters-logo
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.

Julian Quintães, CEO

Pawz.com

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.

Jessica Taylor

CX, CaliRaisedLed.com

We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.

Hov Mkhitaryan

Head of Product, 310Nutrition.com

We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!

Alice Warren

Head of CX, Shethinx.com

Deliver Effortless Customer Service

Unlimited agents in all plans. 14 day free trial.


STARTER

/mo
Sign up now

350 Conversations

  • $25 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

REGULAR

/mo
Sign up now

2,000 Conversations

  • $20 per extra 100 conversations
  • Channels: Email + Chat + FB + Instagram

SELF-SERVICE PRO

/mo
Request a demo

6,000 Conversations

  • $15 per extra 100 conversations
  • Self-Service Portal
  • 1,000 automated resolutions
  • WhatsApp + Phone integrations

ENTERPRISE

Custom
Request a demo

Custom conversation volumes

  • Dedicated CSM
  • Custom features and integrations