Ecommerce customer support made easy

Richpanel’s Ecommerce Customer Service Software provides you all the functionalities you need to streamline your support ticket system, and enable one-to-one personalization at any scale in one dashboard.

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No credit card required. 14-day free trial.

Ecommerce Customer Service Platform to power up businesses of all sizes

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Provide Amazon-like self-service to eliminate up to 30% repetitive contacts

Provide a self-service experience exactly like amazon on your store. Offer a fully personalized support dashboard where your customers view and track orders, browse FAQs and start a conversation all in one place. Create interactive workflows to help them find a solution or submit a support request without prolonged back and forth communication.

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Streamline your ecommerce support in one Omnichannel platform

Use one shared inbox for all your support channels - email, live chat and WhatsApp. With omnichannel support, agents can manage all conversations from one place. Deep integration with your ecommerce platform lets the agents view and use the customer’s ecommerce data right inside the dashboard. Agents get all the tools they need to resolve ecommerce issues faster than ever.

Manage frequent support scenarios with bespoke self-service workflows

Easily create self-service workflows for the most common support scenarios of your store. Whether it’s just a product-related query or an order level support request like shipping address change, return, exchange etc, our drag and drop workflow builder let you create the self-service decision trees with super ease. Use order item selection and user input fields to automate the data collection.

Supercharge your ecommerce customer service operations with powerful tools

With the best customer service software for ecommerce, Richpanel helps you scale your ecommerce customer support without adding more customer support agents.

“With Richpanel, our team members see all of their customer information in one place and no longer have to waste time looking it up. We have increased customer satisfaction and decreased our workload”

Peter Woog

CEO - Plastic Printers

All the customer service tools you need scale your ecommerce business

Switch to the best customer service software for ecommerce

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No credit card required. 14-day free trial. Instant setup.