The Help Desk For Ecommerce

The next generation of customer service platform for ecommerce. A customer-first approach to design differentiated, personalized interactions.

Trusted by 200+ Ecommerce Store Owners


Manage All Customer Channels From A Single View

With Richpanel, customers can contact you through their channel of choice and Richpanel will organize all customer conversations neatly inside a single timeline; enabling agents to quickly resolve tickets regardless of the channel.

 

Get The Full Customer Picture

Richpanel pulls data from all your apps and displays rich customer profiles next to each conversation.


Customer Information Panel

Richpanel pulls all the data from your apps to display customer profile, orders, subscriptions and payments right inside the help desk.


Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

Capture Sales Opportunities During Service

Perform ecommerce operations inside the help desk.


Create custom orders

Convert your support agents to sales advocates. Let agents drive sales by creating custom quotes and send payment links.


Manage orders and refunds

Let agents modify orders and issue refunds inside the help desk.

 

Boost Team Productivity With Intelligent Bots

Use custom bots to automate common tasks that agent would do at the beginning of each conversation; making them more productive.


Data Collection

Let bots collect basic customer data that your agents would normally ask upfront, speeding up response and resolution times.


Assignments

Let bots assign conversations to the best agent based on the information provided by the customer


Expectation Setting

Let visitors know when they can expect a response if they start a chat outside business hours.

Monitor Team Performance

See how teams are fairing on customer feedback and reply times.


SLA Adherence

See how teams are performing on target reply and resolution times.


Insights

Analyze conversation counts by day, busiest times, frequent ticket types and more.


View customer feedback

See how teams and agents are being rated by customers.


Connect Data From All Your Apps

  • 50+ connectors with cloud and SAAS apps.
  • Real time integration. Watch user's activity live as it happens.
  • API to connect custom and on-premise data sources.

All Help Desk Features You Need

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