The Help Desk Software for modern ecommerce stores

Simple to set up & easy to use Helpdesk Ticketing System. Richpanel unifies all customer channels and ecommerce data in one single dashboard.

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No credit card required. 14-day free trial. Instant setup.

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The simple ticketing system used by the fastest growing ecommerce brands

  • zhik-customer
  • client-logo-omega3inovations We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations
  • Thea Lopatka, Founder/CEO
    client-logo-umaidry We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Thea Lopatka, Founder/CEO
    UMAi Dry
  • Jessica Taylor
    client-logo-caliraisedledThis tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Jessica Taylor
    Cali Raised Led
  • Julian Quintães, CEO
    client-logo-pawz We migrated from Zendesk and have reduced agent handled interaction by 40%. The self-help features have been game changing for us.
    Julian Quintães, CEO
    Pawz.com

Manage all messages in one place

Let the customers contact you through their channel of choice. Manage all the messages inside a single place including email, live chat, Facebook, Instragram & WhatsApp.

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multiple customer support channels
showing customers ecommerce data in helpdesk - screenshot
 

No more switching tabs

See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.

Ecommerce data

Richpanel pulls all the data from your store to display customer profile, orders, subscriptions and payments right inside the help desk.

Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

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Boost rep productivity

Reps can create saved replies to automate common responses. Saved replies can be combines with external api calls like change shipping address, issue a discount, generate return label, etc. Get started now

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Collaborate with context

Unlimited users and teams

Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your ticketing system and shorten the resolution time.

Provide full context

While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.

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team collaboration tools - screenshot
 

Monitor team performance

Revenue Impact

Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.

Customer satisfaction

See how satisfied your customers are from your support.

Support performance

See how teams are performing on target reply and resolution times.

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A powerful Ecommerce Help Desk Software for hyper personalization

Multiple Channels

Respond to customers via Live Chat, Email, Facebook, Instagram and WhatsApp, all from one place.

Conversation filters

Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.

Conversation tags

Create custom tags to mark and filter the conversation as needed.

Shortcuts

Use shortcuts to minimize your response and resolution time.

Conversation rating

Let the customers rate the conversations. Know how satisfied they are with the support.

Notes & mentions

Use private notes and mentions to easily collaborate within or across teams.

Live view

See customers sessions live as they browse through your store.

Who is replying

See who is typing to reply to a message and avoid duplicate response to customers.

Custom properties

Create custom properties to qualify leads and to filter customer profiles.

Switch to a more efficient help desk ticketing system

World-class support. Unlimited users. Easy to set up.

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Have all your questions answered with one of our product experts.

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