Helpdesk Software & CRM for ecommerce stores

Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place. See order history and perform order actions from the same simple interface.

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No credit card required. 14-day free trial. Instant setup.


Trusted by the fastest growing ecommerce brands

  • richpanel-client-theproteinworks
  • richpanel-client-thinx
  • zhik-customer
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
    Jessica Taylor
  • Alice Warren
    We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
    Alice Warren
    Head of CX,
  • Hov Mkhitaryan
    We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
    Hov Mkhitaryan
    Head of Product,
  • Julian Quintães, CEO
    We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO

Manage all messages in one place

Let the customers contact you through their channel of choice. Manage all the messages inside a single place including email, live chat, Facebook, Instragram & WhatsApp.

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No more switching tabs

See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.

Ecommerce data

Richpanel pulls all the data from your store to display customer profile, orders, subscriptions and payments right inside the help desk.

Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

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Boost rep productivity

Reps can create saved replies to automate common responses. Saved replies can be combines with external api calls like change shipping address, issue a discount, generate return label, etc. Get started now

Collaborate with context

Unlimited users and teams

Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your ticketing system and shorten the resolution time.

Provide full context

While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.

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Monitor team performance

Revenue Impact

Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.

Customer satisfaction

See how satisfied your customers are from your support.

Support performance

See how teams are performing on target reply and resolution times.

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The complete support system for your Ecommerce business

Upgrade to Richpanel and save tens of hours each week

White-glove onboarding. Unlimited users. Easy to set up.

Start free trial

No credit card required. 14-day free trial.


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Have all your questions answered with one of our product experts.