Trusted by the fastest growing ecommerce brands
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Manage all messages in one place
Let the customers contact you through their channel of choice. Manage all the messages inside a single place including email, live chat, Facebook, Instragram & WhatsApp.Get started now
Boost rep productivity
Reps can create saved replies to automate common responses. Saved replies can be combines with external api calls like change shipping address, issue a discount, generate return label, etc. Get started now
Collaborate with context
Unlimited users and teams
Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your ticketing system and shorten the resolution time.
Provide full context
While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.
Monitor team performance
Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.
See how satisfied your customers are from your support.
See how teams are performing on target reply and resolution times.