Helpdesk Software & CRM for ecommerce stores

Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place. See order history and perform order actions from the same simple interface.

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Trusted by the fastest growing ecommerce brands

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We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.

Julian Quintães, CEO

Pawz.com

This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.

Jessica Taylor

CX, CaliRaisedLed.com

We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.

Hov Mkhitaryan

Head of Product, 310Nutrition.com

We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!

Alice Warren

Head of CX, Shethinx.com

Manage all messages in one place

Let the customers contact you through their channel of choice. Manage all the messages inside a single place including email, live chat, Facebook, Instragram & WhatsApp.

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multiple customer support channels
showing customers ecommerce data in helpdesk - screenshot
 

No more switching tabs

See customer profiles and order actions inside the internal ticketing system. Send tracking info, edit orders, issue refunds without switching tabs.

Ecommerce data

Richpanel pulls all the data from your store to display customer profile, orders, subscriptions and payments right inside the help desk.

Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

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Boost rep productivity

Reps can create saved replies to automate common responses. Saved replies can be combines with external api calls like change shipping address, issue a discount, generate return label, etc.

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powerful helpdesk shortcuts - screenshot

Collaborate with context

Unlimited users and teams

Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your ticketing system and shorten the resolution time.

Provide full context

While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.

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team collaboration tools - screenshot
 

Monitor team performance

Revenue Impact

Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.

Customer satisfaction

See how satisfied your customers are from your support.

Support performance

See how teams are performing on target reply and resolution times.

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The complete support system for your Ecommerce business

Multiple Channels

Respond to customers via Live Chat, Email, Facebook, Instagram and WhatsApp, all from one place.

Conversation filters

Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.

Conversation tags

Create custom tags to mark and filter the conversation as needed.

Shortcuts

Use shortcuts to minimize your response and resolution time.

Conversation rating

Let the customers rate the conversations. Know how satisfied they are with the support.

Notes & mentions

Use private notes and mentions to easily collaborate within or across teams.

Live view

See customers sessions live as they browse through your store.

Who is replying

See who is typing to reply to a message and avoid duplicate response to customers.

Custom properties

Create custom properties to qualify leads and to filter customer profiles.

Upgrade to Richpanel and save tens of hours each week

White-glove onboarding. Unlimited users. Easy to set up.

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