Scale your customer support without scaling your staff
Ecommerce helpdesk to boost agent productivity and dramatically cut down resolution times.
Powering customer support of the fastest growing ecommerce brands
Manage all messages in one placeMultichannel support
Let the customers contact you through their channel of choice. Manage all the messages inside a single viewMultistore support
Running multiple stores? Connect all your stores and support channels to have a consolidated customer support system. Create unlimited teams and users to collaborate with ease.Get started now
Get the full customer picture
Richpanel pulls all the data from your store to display customer profile, orders, subscriptions and payments right inside the help desk.
Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.
Perform order actions inside the Helpdesk
Convert your support agents to sales advocates. Let agents drive sales by creating custom quotes and send payment links.
Cancel & refund orders
Let agents modify orders, edit shipping addresses, cancel orders and issue refunds inside the help desk.
Order actions are only available for Shopify stores now*.Get started now
Be 50% more productive with power tools
Almost 50% of support queries in Ecommerce are repetitive. With Power Reply, combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key.
Use shortcuts to perform the most frequent helpdesk tasks like tagging, assigning, prioritizing conversations in a jiffy.
Collaborate with context
Unlimited users and teams
Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your support system and shorten the resolution time.
Provide full context
While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.
Monitor team performance
Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.
See how satisfied your customers are from your support.
See how teams are performing on target reply and resolution times.