The Help Desk for Ecommerce

The next generation customer service platform for ecommerce stores. A data-first approach to provide highly personalized & efficient customer support.

Trusted by 200+ Ecommerce Store Owners


Manage All Customer Channels From A Single View

With Richpanel, customers can contact you through their channel of choice and Richpanel will organize all customer conversations neatly inside a single timeline; enabling agents to quickly resolve tickets regardless of the channel.

 

Get The Full Customer Picture

Richpanel pulls data from all your apps and displays rich customer profiles next to each conversation.


Customer Information Panel

Richpanel pulls all the data from your apps to display customer profile, orders, subscriptions and payments right inside the help desk.


Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

Perform Order Actions Inside the Help Desk

Cancel & refund orders

Let agents modify orders, edit shipping addresses, cancel orders and issue refunds inside the help desk.


Create custom orders

Convert your support agents to sales advocates. Let agents drive sales by creating custom quotes and send payment links.

Order actions are only available for Shopify stores now*.

 

Boost Team Productivity With Intelligent Bots

Use custom bots to automate common tasks that agent would do at the beginning of each conversation; making them more productive.


Data Collection

Let bots collect basic customer data that your agents would normally ask upfront, speeding up response and resolution times.


Assignments

Let bots assign conversations to the best agent based on the information provided by the customer


Expectation Setting

Let visitors know when they can expect a response if they start a chat outside business hours.

Monitor Team Performance

See how teams are fairing on customer feedback and reply times.


SLA Adherence

See how teams are performing on target reply and resolution times.


Insights

Analyze conversation counts by day, busiest times, frequent ticket types and more.


View customer feedback

See how teams and agents are being rated by customers.


 

Unify Customer Data & Use it For Advanced Business Rules

  • Unify ecomemrce data & website activities in customer 360 profile
  • Use customer and ecommerce data in advanced rules & business logic
  • Take ecommerce actions inside the help desk (only available for Shopify stores)

All Help Desk Features You Need

Flawless Customer Service Is Just 2 Mins Away

Free up to 100 conversations/Month. No credit card required.


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