Personal & efficient customer support
Richpanel organizes all customer conversations, orders, activities in one single customer timeline. So agents have complete context and can deliver highly personal, efficient customer service.
Manage all messages in one place
Let the customers contact you through their channel of choice. Manage all the messages inside a single place including email, live chat, Facebook, Instragram & WhatsApp.Get started now
Boost rep productivity
Reps can create saved replies to automate common responses. Saved replies can be combines with external api calls like change shipping address, issue a discount, generate return label, etc. Get started now
Collaborate with context
Unlimited users and teams
Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your support system and shorten the resolution time.
Provide full context
While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.
Monitor team performance
Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.
See how satisfied your customers are from your support.
See how teams are performing on target reply and resolution times.