Effortless & personalized customer service for ecommerce

Scale your customer support with a helpdesk integrated with all channels, ecommerce store, automation and bots.

Powering customer support of the fastest growing ecommerce brands

Manage all messages in one place

Multichannel support

Let the customers contact you through their channel of choice. Manage all the messages inside a single view

Multistore support

Running multiple stores? Connect all your stores and support channels to have a consolidated customer support system. Create unlimited teams and users to collaborate with ease.

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Get the full customer picture

Ecommerce data

Richpanel pulls all the data from your store to display customer profile, orders, subscriptions and payments right inside the help desk.

Customer Timeline

Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.

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Perform order actions inside the Helpdesk

Create custom orders

Convert your support agents to sales advocates. Let agents drive sales by creating custom quotes and send payment links.

Cancel & refund orders

Let agents modify orders, edit shipping addresses, cancel orders and issue refunds inside the help desk.

Order actions are only available for Shopify stores now*.

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Be 50% more productive with power tools

Use Power Reply

Almost 50% of support queries in Ecommerce are repetitive. With Power Reply, combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key.

Use shortcuts

Use shortcuts to perform the most frequent helpdesk tasks like tagging, assigning, prioritizing conversations in a jiffy.

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Collaborate with context

Unlimited users and teams

Create unlimited users and teams with different support roles and business functions. Easily collaborate to streamline your support system and shorten the resolution time.

Provide full context

While collaborating, provide the full context of the conversation to your peers so that they can make an informed decision.

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Monitor team performance

Revenue Impact

Know how much revenue your support team is generating for your business. Track your team’s and individual agent’s contribution to sales.

Customer satisfaction

See how satisfied your customers are from your support.

Support performance

See how teams are performing on target reply and resolution times.

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All helpdesk features you need

Provide effortless & personalized customer service

Start your free trial or request a demo.

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