The Help Desk for Ecommerce
The next generation customer service platform for ecommerce stores. A data-first approach to provide highly personalized & efficient customer support.
Trusted by 200+ Ecommerce Store Owners
Manage All Customer Channels From A Single View
With Richpanel, customers can contact you through their channel of choice and Richpanel will organize all customer conversations neatly inside a single timeline; enabling agents to quickly resolve tickets regardless of the channel.
Get The Full Customer Picture
Richpanel pulls data from all your apps and displays rich customer profiles next to each conversation.
Richpanel pulls all the data from your apps to display customer profile, orders, subscriptions and payments right inside the help desk.
Richpanel tracks customer’s browsing activity, ecommerce events and messages inside the Customer Timeline; enabling agents to understand the context and provide quick service without switching back and forth between tools.
Perform Order Actions Inside the Help Desk
Let agents modify orders, edit shipping addresses, cancel orders and issue refunds inside the help desk.
Create custom orders
Convert your support agents to sales advocates. Let agents drive sales by creating custom quotes and send payment links.
Order actions are only available for Shopify stores now*.
Boost Team Productivity With Intelligent Bots
Use custom bots to automate common tasks that agent would do at the beginning of each conversation; making them more productive.
Let bots collect basic customer data that your agents would normally ask upfront, speeding up response and resolution times.
Let bots assign conversations to the best agent based on the information provided by the customer
Let visitors know when they can expect a response if they start a chat outside business hours.
Monitor Team Performance
See how teams are fairing on customer feedback and reply times.
See how teams are performing on target reply and resolution times.
Analyze conversation counts by day, busiest times, frequent ticket types and more.
View customer feedback
See how teams and agents are being rated by customers.
Unify Customer Data & Use it For Advanced Business Rules
- Unify ecomemrce data & website activities in customer 360 profile
- Use customer and ecommerce data in advanced rules & business logic
- Take ecommerce actions inside the help desk (only available for Shopify stores)