#1 Gladly alternative. Built for fast growing Shopify brands.

Resolve 50% of queries with a smart ‘Amazon-like’ help section. Manage email, live chat, Facebook and Instagram, SMS from one simple inbox. Get the best-in-class integrations with Shopify to manage orders & edit orders from Richpanel dashboard.

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Trusted by 1500+ fast growing Shopify brands

Richpanel is built for Shopify brands that want to scale using tech. For brands that
want to use the right mix of tech + people to create exceptional experiences.

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Gladly Vs Richpanel

How is Richpanel Different?


Let customers resolve 50-60% of their issues, instantly:

Great customer experience is about fast resolution. With Richpanel, you can design flows to help customers resolve issues instantly and earn their loyalty


Dont treat your customers like 'tickets'

Consumers love brands that are authentic and can have geniune, personalized conversations. With Richpanel, you can see customer s product browsing history, lifetime value, returns and really personalize the conversation.


One inbox to manage all of your channels

The Richpanel UI is identical to Facebook/Linkedin messaging. Our customers say The UI is so clean and not overwhelming. Everything just makes sense.


Easy migration from existing helpdesk

Import all of your historic tickets, customer orders & history, tags, reports and macros in a matter of minutes. Get started on Richpanel without hassel in under 30 mins.

  from our clients

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