We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.

This tool has been very helpful for the growth of our business. It’s removed entirely the need for us to hire on another customer service team member.

We’ve realized a 30-40% self-resolution rate through Richpanel’s self-service platform. We’ve freed up our customer service from answering self-resolvable questions.

We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!