The user-friendly, feature-rich alternative to Gorgias
Richpanel’s simplicity, flexibility make it the #1 Gorgias alternative for ecom teams that want to get more done, with less work.
- Free forever
- Smart Helpdesk
- Multiple Inbox layouts
- Built for SMBs
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One window to rule them all
Richpanel integrates with all popular tools used by the ecommerce community. Say goodbye to window switching
Richpanel’s features go a step further | paid |  free |
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Tools to help your support agents work faster
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.
Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.
Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.
Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.
Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.
Manage multiple storefronts and brands from one helpdesk. Ideal for merchants that have a single support team for multiple stores.
Support customers in over 15+ languages
Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.
Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.
Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.
Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.
Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Support customers in over 15+ languages
Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.
Our customer portal does more work than Gorgias'. Here's how
Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.
Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.
Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.
Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions
Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)
Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.
Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.
Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.
Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.
Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions
Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)
Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.
We previously used Gorgias (18 months) and RP blows it out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. The self-service capability is highly de and has dramatically reduced inbound tickets while improving CSAT
James Oliver, CEO
Atlas bars
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