The user-friendly, feature-rich alternative to Gorgias

Richpanel’s simplicity, flexibility make it the #1 Gorgias alternative for ecom teams that want to get more done, with less work.

  • Free forever
  • Smart Helpdesk
  • Multiple Inbox layouts
  • Built for SMBs

Request a Demo
Join 1,500+ ecommerce brands
INTEGRATIONS

One window to rule them all

Richpanel integrates with all popular tools used by the ecommerce community. Say goodbye to window switching

Compare

Richpanel’s features go a step further.

If you dig deeper, you’ll find Richpanel’s features

FEATURES

Tools to help your support agents work faster

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

Manage multiple storefronts and brands from one helpdesk. Ideal for merchants that have a single support team for multiple stores.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

SMART HELPDESK

Our customer portal does more work than Gorgias'. Here's how

Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.

Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.

Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.

Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions

Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)

Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.

Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.

Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.

Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.

Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions

Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)

Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.

Migration

We make switching easy

  • All Shopify order data
  • Gorgias Macros
  • Conversation history

Get Started
Migration

We make switching easy

  • All Shopify order data
  • Gorgias Macros
  • Conversation history

Get Started