SELF SERVICE & HELP DESK SOFTWARE

A powerful, yet intuitive Gorgias Alternative!

A customer-centric help desk software that reduces your eCommerce store’s ticket volumes by up to 50%. Deliver instant answers and keep your customers engaged.

Get a demo

Schedule a live demo and get all your questions answered.

SELF SERVICE & HELP DESK SOFTWARE

A powerful, yet intuitive Gorgias Alternative!

A customer-centric help desk software that reduces your eCommerce store’s ticket volumes by up to 50%. Deliver instant answers and keep your customers engaged.

Get a demo

Schedule a live demo and get all your questions answered.

1000+ businesses have chosen Richpanel over Gorgias, Zendesk, Freshdesk, Helpscout & LiveChat

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  • richpanel-client-theproteinworks
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  • Victoria Shanley, CMO
    My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half!
    Victoria Shanley, CMO
    Frenchie Bulldog
  • Jessica Taylor
    client-logo-caliraisedled This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Jessica Taylor
    Cali Raised Led
  • Julian Quintães, CEO
    client-logo-pawz We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • Thea Lopatka, Founder/CEO
    client-logo-umaidry We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Thea Lopatka, Founder/CEO
    UMAi Dry
  • client-logo-omega3inovations We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations

See How Richpanel Will Elevate Your Customer Support


No more additional agents required

With Richpanel, scaling up your business doesn’t demand more agents. Instantly resolve up to 50% of the customer issues and allow agents to work on the tickets that require special attention.


Manage all messages in one place

Beat the hassle of switching across multiple tabs to serve your ever-growing customer base. Track multi-channel customer interactions from Facebook, Instagram, Whatsapp, and more, all in a graceful, intuitive dashboard.



 

Integrations to connect with your favorite apps

With Richpanel you can seamlessly integrate with various apps which include but not limited to shopify, woocommerce, magento, whatsapp, Aircall and Zendesk.


Sassy User Interface & User Experience

Leverage a simplistic interface that automatically combines previous conversations for a 360-degree view of the customer. Enhance the customer experience with our drag-n-drop self-service flow builder.



 

Customer-first Self-Service Software

Offer a personalized experience to your customers with the Richpanel Customer Self-Service Portal with up to 50% self-service rate. Automatically handle repeated eCommerce queries and relieve your agents from monotonous tasks.


Intelligent Live Chat

Say goodbye to chatbots and guide shoppers to their favorite products with an Intelligent Live Chat Software. Deliver full context experiences and convert window shoppers to loyal customers.



 

Easy to use help desk ticketing system

First time using a help desk ticketing system? Not a problem. Richpanel’s intuitive dashboard makes customer service a breeze and systematic.


Instant set up

Finally, a Gorgias alternative that takes only a few minutes to set up. Our intuitive onboarding process will enable your support agents to get started and running in minutes, not hours.



 

Unlimited Users & Teams

Whether you have a team of 5 or 500, Richpanel makes it easier to offer a collaborative, customer-centric experience. Create unlimited users with different support roles and business functions. Route tickets to the right resource and shorten the resolution time.


World-class support

Our team is always up and ready to help you master the art of customer service. We will support you to support your customers, 24X7.


Scale your customer support without hiring more agents


Schedule a demo

Have all your questions answered with one of our product experts.


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