1000+ businesses have chosen Richpanel over Gorgias, Zendesk, Freshdesk, Helpscout & LiveChat
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
See How Richpanel Will Elevate Your Customer Support
Customer-first Self-Service Software
Offer a personalized experience to your customers with the Richpanel Customer Self-Service Portal with up to 50% self-service rate. Automatically handle repeated eCommerce queries and relieve your agents from monotonous tasks.
Unlimited Users & Teams
Whether you have a team of 5 or 500, Richpanel makes it easier to offer a collaborative, customer-centric experience. Create unlimited users with different support roles and business functions. Route tickets to the right resource and shorten the resolution time.