From Customer Support to Customer Concierge

Richpanel arms your Customer Support teams with right tools and knowledge to deliver highly personalized, meaningful interactions that dramatically increases customer delight and loyalty.

Truly get to know your customer


Powered by a Customer Data Platform, Richpanel Help Desk provided agents with holistic customer profiles and real-time browsing activity. Your agents can avoid back-and-forth between systems and start personalizing every interaction.

1-min integration with popular eCommerce systems

Easy to use messenger

Check out messenger

Customers can continue conversations across channels

Customers can pick the conversation from where they left off. Customers can seamlessly switch between channels like Email and Live Chat and Phone.

Automations and Intelligent Routing

Route conversations to the right teams and agents by using assignment rules.

Prioritize tickets using SLAs

Create SLAs (Service Level Agreements) by customer segments so agents can prioritize tickets and get alerts if a customer is due response.

Multi-channel support desk

One inbox to manage and respond to customer queries across email, chat and social.

Email

Live chat

Help center

Social

Understand support metrics in newer ways

See how teams are performing on target reply and resolution times.


SLA Adherence

See how teams are performing on target reply and resolution times.


Insights

Analyze ticket counts by day, busiest times, frequent ticket types and more.


View stats at agent and team level

See how teams are performing on target reply and resolution times.

Give your support teams, the tools to do more, faster.

Start your free trial

Request a 14 day free trial now or Contact sales for 1:1 demo.


Start your free trial

or

Contact Sales
Request A Demo