Helpdesk software and CRM that’s built for your ecommerce store
Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place. See order history and perform order actions from the same simple interface.
- Free forever
- Single timeline view
- 30+ ecommerce integrations
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No more Tab-Switching
Approve reviews, tag teammates, complete order actions, and, view customer history from the same Richpanel window to make ticket resolution a breeze. De-clutter your inbox with filtered views, multiple layouts and customisable dashboards to reduce fatigue.
Stay on track to hit goals
Routing and Assignments.
Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity. Right side box
Smart reporting.
Reward and give feedback to your agents with confidence. View agent performance, attribute revenue and measure CSAT so you make timely course-corrections
Tools to help your support agents work faster
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.
Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.
Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.
Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.
Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.
Manage multiple storefronts and brands from one helpdesk. Ideal for merchants that have a single support team for multiple stores.
Support customers in over 15+ languages
Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.
Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.
Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.
Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.
Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.
No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.
Support customers in over 15+ languages
Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.
One window to rule them all
Richpanel integrates with all popular tools used by the ecommerce community. Say goodbye to window switching
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team..
Julian Quintães, CEO 
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor 
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!.
Alice Warren 
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