Helpdesk software and CRM that’s built for your ecommerce store

Manage all your support channels - email, live chat, phone calls, facebook, email & social from one place. See order history and perform order actions from the same simple interface.

  • Free forever
  • Single timeline view
  • 30+ ecommerce integrations

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Join 1,500+ ecommerce brands
Efficiency

No more Tab-Switching

Approve reviews, tag teammates, complete order actions, and, view customer history from the same Richpanel window to make ticket resolution a breeze. De-clutter your inbox with filtered views, multiple layouts and customisable dashboards to reduce fatigue.

Automate

Reduce agent work-load

Agents work lesser with automated workflows for repetitive actions. Collect reasons for return, track orders and do much more automatically so agents can focus on converting visitors needing a personal touch.

Automate

Reduce agent work-load

Agents work lesser with automated workflows for repetitive actions. Collect reasons for return, track orders and do much more automatically so agents can focus on converting visitors needing a personal touch.

Team management

Stay on track to hit goals

Routing and Assignments.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity. Right side box



Smart reporting.

Reward and give feedback to your agents with confidence. View agent performance, attribute revenue and measure CSAT so you make timely course-corrections

FEATURES

Tools to help your support agents work faster

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

Manage multiple storefronts and brands from one helpdesk. Ideal for merchants that have a single support team for multiple stores.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

INTEGRATIONS

One window to rule them all

Richpanel integrates with all popular tools used by the ecommerce community. Say goodbye to window switching