Customer Service Platform For Ecommerce

Get a powerful Help Scout Alternative for ecommerce

Successful ecommerce brands swear by Richapanel over Help Scout for their customer support needs.

Richpanel is made for ecommerce and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.

Over 1,000+ ecommerce merchants use Richpanel over Help Scout everyday

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See how Richpanel is better than Help Scout for ecommerce customer support

Automate more than 60% of your ecommerce support tickets

Simply do away with all your repetitive queries. With Richpanel, your customers can resolve these queries, and more, themselves with our self-service feature.

Customer Support teams can now spend their time on tickets that matter, instead of answering the same questions day in and day out.


Handle tickets from all your support channels from one place

Your customers reach you from multiple channels. Now you can answer all those queries from a single common inbox.

Provide support to your customers on Email, Live Chat, Phone, & Social Media all from the same place.


Single dashboard for all customer support channels

Your customers reach you from multiple channels. Now you can answer all those queries from a single common inbox.

Provide support to your customer on Email, Live Chat, Phone, & Social Media from the same place.

Richpanel is built for ecommerce, HelpScout is not.

While HelpScout is a great tool, it falls short of the customer support needs of ecommerce businesses. This is why Richpanel is a great HelpScout alternative for fast growing ecommerce stores.

Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.

We are rated 5/5 on G2Crowd, Capterra, and the Shopify App Store for ecommerce helpdesk.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by ecommerce merchants that are grossing $10M+ and $100M+.


  • Victoria Shanley, CMO
    My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half!
    Victoria Shanley, CMO
    Frenchie Bulldog
  • Julian Quintães, CEO
    client-logo-pawz We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
  • Jessica Taylor
    client-logo-caliraisedledThis tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Jessica Taylor
    Cali Raised Led
  • Thea Lopatka, Founder/CEO
    client-logo-umaidry We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Thea Lopatka, Founder/CEO
    UMAi Dry
  • client-logo-omega3inovations We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    Omega3 Innovations


Get hands-on onboarding and personalized monthly reviews

The Richpanel onboarding process involves a deep dive into the specific customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

Get monthly reviews with our team to understand your progress, the results achieved, and how you can provide an even better customer support experience.

Provide flawless customer service on your ecommerce store with Richpanel

100+ successful ecommerce merchants chose Richpanel as a HelpScout alternative.

Make the Switch

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