Customer Service Platform For Ecommerce

Get a powerful Help Scout Alternative for ecommerce

Successful ecommerce brands swear by Richapanel over Help Scout for their customer support needs.

Richpanel is made for ecommerce and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.

Over 1,000+ ecommerce merchants use Richpanel over Help Scout everyday

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

See how Richpanel is better than Help Scout for ecommerce customer support

Automate more than 60% of your ecommerce support tickets

Simply do away with all your repetitive queries. With Richpanel, your customers can resolve these queries, and more, themselves with our self-service feature.

Customer Support teams can now spend their time on tickets that matter, instead of answering the same questions day in and day out.


Handle tickets from all your support channels from one place

Your customers reach you from multiple channels. Now you can answer all those queries from a single common inbox.

Provide support to your customers on Email, Live Chat, Phone, & Social Media all from the same place.


Single dashboard for all customer support channels

Your customers reach you from multiple channels. Now you can answer all those queries from a single common inbox.

Provide support to your customer on Email, Live Chat, Phone, & Social Media from the same place.

Richpanel is built for ecommerce, HelpScout is not.

While HelpScout is a great tool, it falls short of the customer support needs of ecommerce businesses. This is why Richpanel is a great HelpScout alternative for fast growing ecommerce stores.

Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.

We are rated 5/5 on G2Crowd, Capterra, and the Shopify App Store for ecommerce helpdesk.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by ecommerce merchants that are grossing $10M+ and $100M+.


  • Julian Quintães, CEO
    We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
  • Hov Mkhitaryan
    We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
    Hov Mkhitaryan
    Head of Product,
  • Alice Warren
    We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
    Alice Warren
    Head of CX,
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
    Jessica Taylor


Get hands-on onboarding and personalized monthly reviews

The Richpanel onboarding process involves a deep dive into the specific customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

Get monthly reviews with our team to understand your progress, the results achieved, and how you can provide an even better customer support experience.

Provide flawless customer service on your ecommerce store with Richpanel

100+ successful ecommerce merchants chose Richpanel as a HelpScout alternative.

Make the Switch