SELF SERVICE & CRM SOFTWARE

Looking for a better Kustomer alternative?

Used by more than 500+ businesses daily, Richpanel helps businesses scale and grow their customer service without hiring more agents.



SELF SERVICE & CRM SOFTWARE

Looking for a better Kustomer alternative?

Used by more than 500+ businesses daily, Richpanel helps businesses scale and grow their customer service without hiring more agents.


More than 500+ brands chose Richpanel over Kustomer, Zendesk, Freshdesk & Salesforce

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

How will Richpanel help you scale your customer service?

No more switching tabs!

As per Gartner, customer support reps use an average of 8.1 tools daily. More than half their day is spent looking up customer information and doing data entry. With Richpanel, your agents will never have to switch tabs again.

Customer support that is one place, not all over the place!

Your customer support is segregated across FAQs, My Account, Contact forms, Live Chat & Bots. Richpanel gives your customers a central place to track orders, do refunds, cancellations, and talk to support.

Kustomer vs Richpanel

Kustomer

Scale customer service by hiring more agents

  • Channels: Support for Live Chat, Email, Facebook, Instagram and Phone via Amazon Connect
  • Self-service strategy: Deflect queries with Chatbots & redirect to knowledgebase.
  • Key results: Kustomer CRM helps agents to be more productive. Doesn't do much for end customers.
  • Kustomer Pricing: Agent based pricing. Incentive is to grow your support team.

vs

Richpanel

Scale customer service without hiring more agents

  • Channels: Support for Live Chat, Email, Facebook, Instagram and Phone via Aircall
  • Self-service strategy: Don't deflect, resolve! Give customers Amazon-style customer portal to automate refunds, returns, cancellations, order modifications.
  • Key results: Customer experience is way better. Are able to resolve 50% issues before reaching agents.
  • Pricing: Result based pricing. Pricing is based on number of conversations handled by self-service and agent handled contacts.

We help you migrate from Kustomer, Zendesk, Freshdesk & Salesforce.

  • Victoria Shanley, CMO
    My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half!
    Victoria Shanley, CMO
    Frenchie Bulldog
  • Julian Quintães, CEO
    client-logo-pawz We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • Jessica Taylor
    client-logo-caliraisedledThis tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Jessica Taylor
    Cali Raised Led
  • Thea Lopatka, Founder/CEO
    client-logo-umaidry We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Thea Lopatka, Founder/CEO
    UMAi Dry
  • client-logo-omega3inovations We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations

Ready to build better customer relationships?

Start your 14 day free trial or request a demo. Pricing starts at $65/mo. Includes unlimited seats.


or


Get demo