High Perfromer Spring 2022 | G2 Crowd
Powering customer experience for 1500+ DTC brands - Startups and enterprises alike
Resolve faster with Self-service
Design an “Amazon-like Help section” in minutes. Resolve 50% of customer issues before they reach the agents. Instant resolutions increase customer confidence and drive repeat purchases.
Drive more sales through customer service
Enable your agents to drive sales through live chat with the complete customer context like lifetime value, order history and product browsing history right inside the helpdesk.
Multiple channels in one inbox
Customers contact you on multiple channels. Richpanel allows you to respond to all the channels like SMS, Email, Live Chat, Facebook, Instagram, Calls & whatsapp from one place.
Integrate with your E-commerce tech stack
Get setup in 10 minutes or less. Our plug-n-play integrations with Shopify, Yotpo, Recharge, Attentive, & 20+ more make it simple to connect your ecommerce store, support channels and apps.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Scale seamlessly with the right plan
We grow with you. Pay for what you need, when you need it.
- Live Chat
- Help Center
- 10 Help Center Flows
- Shopify integration
- Upto 3 Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
200 Orders included+$20 for additional 100 orders
For stores that want to provide multichannel support on email, chat & social media
Features included:
- Live Chat
- Help Center
- 30 Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
5,000 Orders included+$15 for additional 100 orders
For fast growing brands that are looking to automate most of their customer service
Features included:
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Dedicated Account Manager
- Workload / Queue Management
- Live Dashboards
