High Perfromer Spring 2022 | G2 Crowd
Powering customer experience for 1500+ DTC brands - Startups and enterprises alike
No more switching tabs!
Approve reviews, tag teammates, complete order actions, and, view customer history from the same Richpanel window to make ticket resolution a breeze. De-clutter your inbox with filtered views, multiple layouts and customisable dashboards to reduce fatigue.
Manage all messages in one place
Let the customers contact you through their channel of choice. Manage all the messages inside a single inbox including email, live chat, Facebook, Instragram & WhatsApp.
Automate 50% Support Tickets
Build Amazon-like helpcenter in minutes with automated workflows for repetitive actions. Collect reasons for return, track orders and do much more automatically so agents can focus on converting visitors needing a personal touch.
Integrate with all your Shopify apps
Get setup in 10 minutes or less. Our plug-n-play integrations with Shopify, Yotpo, Recharge, Attentive, & 20+ more make it simple to connect your ecommerce store, support channels and apps.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Scale seamlessly with the right plan
We grow with you. Pay for what you need, when you need it.
- Live Chat
- Help Center
- 10 Help Center Flows
- Shopify integration
- Upto 3 Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
200 Orders included+$20 for additional 100 orders
For stores that want to provide multichannel support on email, chat & social media
Features included:
- Live Chat
- Help Center
- 30 Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
5,000 Orders included+$15 for additional 100 orders
For fast growing brands that are looking to automate most of their customer service
Features included:
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Dedicated Account Manager
- Workload / Queue Management
- Live Dashboards
