1000+ ecommerce merchants use Richpanel over Reamaze everyday
See how Richpanel can help with your customer support
Automate over 60% of your incoming tickets
Your Customer Support teams no longer have to spend their time answering the same questions day in and day out. Instead they can focus on the ones that truly need their attention and expertise.
With Richpanel, your customers can queries regarding their orders themselves with our self-service feature. Agents do not have to engage with tickets that are repetitive and mundane.
Measure and improve customer service metrics with a support dashboard built for Ecommerce
Richpanel is made for ecommerce, to handle its specific needs. Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team.
Your customers get faster and more personalized customer support experience when your agents use Richpanel.
If you are a high grossing store, Reamaze falls short.
Other platforms are great to start with. But for high grossing ecommerce stores, they are not enough. Richpanel is ideal for businesses looking for leverage to grow even faster and further.
Richpanel is for ecommerce businesses looking to scale customer service without adding more headcount.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It’s removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We’ve realized a 30-40% self-resolution rate through Richpanel’s self-service platform. We’ve freed up our customer service from answering self-resolvable questions.
Hov Mkhitaryan
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Hands-on onboarding & monthly reviews to improve your CSAT
We work closely with you and your team to learn and understand the needs of your business. We then help you quickly set up and get started.
You get monthly reviews with our team to understand your progress, the results you are getting, and how you can further improve the customer service experience you are providing.
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