1000+ ecommerce merchants use Richpanel over Reamaze everyday
See how Richpanel can help with your customer support
Automate over 60% of your incoming tickets
Your Customer Support teams no longer have to spend their time answering the same questions day in and day out. Instead they can focus on the ones that truly need their attention and expertise.
With Richpanel, your customers can queries regarding their orders themselves with our self-service feature. Agents do not have to engage with tickets that are repetitive and mundane.
Measure and improve customer service metrics with a support dashboard built for Ecommerce
Richpanel is made for ecommerce, to handle its specific needs. Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team.
Your customers get faster and more personalized customer support experience when your agents use Richpanel.
If you are a high grossing store, Reamaze falls short.
Other platforms are great to start with. But for high grossing ecommerce stores, they are not enough. Richpanel is ideal for businesses looking for leverage to grow even faster and further.
Richpanel is for ecommerce businesses looking to scale customer service without adding more headcount.
My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half! - We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
- This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
- We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
Hands-on onboarding & monthly reviews to improve your CSAT
We work closely with you and your team to learn and understand the needs of your business. We then help you quickly set up and get started.
You get monthly reviews with our team to understand your progress, the results you are getting, and how you can further improve the customer service experience you are providing.
