Trusted by 1,000 fast-growing ecommerce brands
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
How can Richpanel help?
60-80% of tickets in Ecommerce are repetitive. We help you automate these
Customer Support teams spend their time answering the same questions day in and day out. They no longer need to.
With Richpanel, your customers can resolve these types of queries themselves with our self-service feature. Agents can now focus on the queries that matter, not the mundane.
Done-for-you service. Go live in one call.
You get a dedicated self-service expert that will analyze hundreds of support tickets and design all your self-service flows.
You also get monthly reviews where we discuss your metrics and make suggestions to further increase self-service rates, resolution times and CSAT.