Customer Service Platform For Shopify

Why settle for Zendesk on your Shopify store?

Zendesk is a great customer support tool, but it falls short of the needs of Shopify businesses.

Richpanel helps Shopify stores in eliminating repetitive tickets with Amazon like self-service. Personalize customer support, at scale.


Customer Service Platform For Shopify

Why settle for Zendesk on your Shopify store?

Zendesk is a great customer support tool, but it falls short of the needs of Shopify businesses.

Richpanel helps Shopify stores in eliminating repetitive tickets with Amazon like self-service. Personalize customer support, at scale.


Over 1,000+ Shopify merchants use Richpanel over Zendesk everyday

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See how Richpanel can help with your customer support


You can automate over 60% of your tickets with Richpanel

Customer Support teams of Shopify stores spend their time answering repetitive queries everyday. We help you automate these queries, highly customizing them to your specific business and audience.

Zendesk gives Shopify stores only standard chatbots with with generic and limited automations. Richpanel helps you offer a more personalized support to every customer.



 

Manage tickets from all your support channels in a single place

Why use multiple platforms for your customer support? Richpanel brings all your channels together seamlessly. You can respond and handle tickets from Email, Live Chat, Phone, & Social Media from the same dashboard.

Now support agents no longer have to switch tabs to respond to a customer, ever!


 

Manage tickets from all your support channels in a single place

Why use multiple platforms for your customer support? Richpanel brings all your channels together seamlessly. You can respond and handle tickets from Email, Live Chat, Phone, & Social Media from the same dashboard.

Now support agents no longer have to switch tabs to respond to a customer, ever!


Richpanel is purpose-built for Shopify stores!

Zendesk is a great all-purpose customer support software. But for fast-growing Shopify stores like yours, you need something that is made for you.

Richpanel automatically pulls ALL your customer data from your Shopify store and displays it with rich context to your customer support team. Instant access, without switching tabs.



Built for high grossing Shopify stores

Richpanel is ideal for Shopify businesses looking to scale customer service without adding more headcount.




 

We are rated 5/5 on Shopify App Store & G2Crowd.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by Shopify merchants that are grossing $10M+ & $100M+.



  • Hov Mkhitaryan
    We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
    Hov Mkhitaryan
    Head of Product, 310Nutrition.com
  • client-logo-caliraisedled
    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
    Jessica Taylor
    CX, CaliRaisedLed.com
  • Julian Quintães, CEO
    We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • Alice Warren
    We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
    Alice Warren
    Head of CX, Shethinx.com


 

With Richpanel, you get hands-on onboarding and monthly reviews to improve your CSAT

Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.


Supercharge your Shopify Customer Service with Richpanel

100+ Shopify merchants switched from Zendesk to Richpanel in just a few minutes, you can too.


Make the Switch