Over 1,000+ Shopify merchants use Richpanel over Zendesk everyday
See how Richpanel can help with your customer support
You can automate over 60% of your tickets with Richpanel
Customer Support teams of Shopify stores spend their time answering repetitive queries everyday. We help you automate these queries, highly customizing them to your specific business and audience.
Zendesk gives Shopify stores only standard chatbots with with generic and limited automations. Richpanel helps you offer a more personalized support to every customer.
Richpanel is purpose-built for Shopify stores!
Zendesk is a great all-purpose customer support software. But for fast-growing Shopify stores like yours, you need something that is made for you.
Richpanel automatically pulls ALL your customer data from your Shopify store and displays it with rich context to your customer support team. Instant access, without switching tabs.
Built for high grossing Shopify stores
Richpanel is ideal for Shopify businesses looking to scale customer service without adding more headcount.
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.- We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
- We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
With Richpanel, you get hands-on onboarding and monthly reviews to improve your CSAT
Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.
We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.
