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See how Richpanel can help with your customer support
Self-service Software For Ecommerce
See why 500+ Ecommerce merchants chose Richpanel to save customer support time, boost agent productivity and cut down resolution times. Schedule a demo now.
Customer Support & Self-service App For Shopify Plus
See why 500+ Shopify merchants chose Richpanel to save customer support time, boost agent productivity and cut down resolution times. Schedule a demo now.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
See how Richpanel can help with your customer support
Instantly resolve the most common, repeat issues with a personalized self-service dashboard.
Bring your support channels and customer data in one simple, beautiful dashboard. Help agents efficiently resolve tickets.
Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.
Manage Email, Chat, Facebook, Instagram, WhatsApp from one place.
Uncover key insights and explore your metrics any way you like using our powerful reporting platform.
Let's find 30 mins to talk self-service & automation for your Shopify store.