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The simplest way to manage customer service on your ecom store.
What's included?
- Self-service portal: Help customers resolve issues themselves
- Multichannel Inbox: Manage email, live chat, Instagram and Facebook from one place
- Built for DTC: Easily integrate Shopify, Magento, WooCommerce.
Used daily by 1,500+ ecommerce brands
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
Julian Quintães, CEO Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
Jessica Taylor CX, CaliRaisedLed.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Alice Warren Head of CX, Shethinx.com
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Scale seamlessly with the right plan
We grow with you. Pay for what you need, when you need it.
Free
For early-stage stores that want a helpcenter and live chat on the website
SIGN UP NOWFeatures included:
- Live Chat
- Help Center
- 10 Help Center Flows
- Shopify integration
- Upto 3 Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
200 Orders included+$20 for additional 100 orders
For stores that want to provide multichannel support on email, chat & social media
SIGN UP NOWFeatures included:
- Live Chat
- Help Center
- 30 Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
Most popular
5,000 Orders included+$15 for additional 100 orders
For fast growing brands that are looking to automate most of their customer service
SIGN UP NOWFeatures included:
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Workload / Queue Management
- Live Dashboards
- Dedicated CSM
5,000+ Orders
Custom
For teams that want white glove setup OR custom connectors
Talk to SalesFeatures included:
- Live Chat
- Help Center
- Unlimited Help Center Flows
- Shopify integration
- Unlimited Seats
- Email Integration
- Phone Integration
- App Integration
- Woo / Magento Integration
- Social Media Integration
- Basic Reports
- CSAT Survey
- Revenue Analytics
- SMS
- Multiple Stores
- Multilingual & Localization
- Multiple Brands
- Custom Connectors & API Access
- Dedicated Account Manager
- Workload / Queue Management
- Live Dashboards
