The Team Inbox

The Simple and Easy way to manage all your emails, customers and teammates in one collaborative workspace.

Multi-channel Inbox

One inbox to manage and respond to customer messages from email, chat and social.

Email

Live chat

Help center

Social

Truly get to know your customer

Powered by a Customer Data Platform, the Team Inbox arms your teammates with holistic customer profiles and real-time browsing activity. No need to switch back and forth between different tools.

1-min integration with popular apps

Easy to use messenger

Enable a modern live chat messenger in minutes. Customize the look and feel to match your theme

Check out messenger

Customers can continue conversations across channels

Customers can pick the conversation from where they left off. Customers can seamlessly switch between channels like Email and Live Chat and Phone.

Automations and Intelligent Routing

Route conversations to the right teams and agents by using assignment rules.

Prioritize conversations using SLAs

Create SLAs (Service Level Agreements) by customer segments so agents can prioritize conversations and send alerts to supervisors if a customer is due response.

Understand team performance

See how teams are fairing on customer feedback and reply times

SLA Adherence

See how teams are performing on target reply and resolution times.

Insights

Analyze conversation counts by day, busiest times, frequent ticket types and more.

View customer feedback

See how teams and agents are being rated by customers.

Empower your team to do more, faster.

Canned responses

Use canned responses for common queries. Share your awesome canned responses with teams and help them save time.

Automations

Create automations to save time. Eg: Notify assignee each time a ticket is assigned.

Intelligent Assignments

Automate ticket assignments and escalations based on rules. Eg: If text inside message contains 'refund', assign to Billing team.

Also viewing

See who else is viewing the conversations to avoid collisions.

Easy switching

Switching between customers is a breeze with the split view operator screen.

Live view

See customers sessions live as they browse through your website or mobile app.

Integrations

50+ integrations to fetch data so agents have all context while assisting customers.

Private notes

Collaborate with peers using private notes which are only visible to colleagues. @mentions to search company directory and send them a quick notification.

Conversations labels

Label conversations with tags and categorize tickets.

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