All channels, one inbox
Manage email, live chat, SMS, phone, Facebook, Instagram and reviews from one inbox
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Drive more sales with live chat
Shorten the time to convert your customers by having agents ready to assist.
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See all conversation history in one timeline view
Customers may contact you from multiple channels but will never have to repeat themselves. Agents can see all their communication history across all channels in one place.
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Engage customers before they come to your website
Increase the reach and effectiveness of your ads. Respond to customer’s comments and DMs on Instagram and Facebook.
"Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple answers for the same questions depending on factors like order status, SKU number and so many more!"
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Remove the clutter from your inbox
Tired of manually closing irrelevant emails? Activate the Spam Filtering Bots that keep promotional messages, transactional updates and flagged emails out of the main inbox.
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Integrate Richpanel with your favorite apps
Connect apps like Klaviyo, Attentive, Postscript, Yotpo, Okendo and more to centralize SMS replies and reviews in the same inbox.
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Continue the conversation, even after they leave the site
IOS does not allow any chat app to send notifications to the browser. Which means customer will never find out if the agent has replied. Richpanel attempts to convert all mobile chats to an SMS conversation.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
Explore other capabilities
Manage email, live chat, sms, phone and social media from one place.
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Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
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Automate all redundant work and spend time where it matters.
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Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
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Get a unified view for all order, conversations and website visit history
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.