Multi-channel Team Inbox For Ecommerce Support

Manage all support messages in one omnichannel inbox connected
with all your support channels and ecommerce store.

1-min integration with popular ecommerce platforms

Multi-channel Support

One inbox to manage and respond to customer messages from email, chat and WhatsApp.

Email

Live chat

View complete customer profiles

Deep ecommerce integration and the inbuilt data platform stitches all the customer data in one place.

Support agents get a complete view of the customer’s ecommerce profile right inside the inbox to provide contextual support at scale.

Customers can continue conversations across channels

Customers can pick the conversation from where they left off.

Customers can seamlessly switch between channels like Email and Live Chat.

Easily collborate within and across teams

Get all the tools your support team need to easily collaborate between team members and different functions.

Streamline your support process to provide faster resolution.

Use automation for faster resolution

Eliminate repetitive support tasks with augmented automation wherever needed.

Create assignment rules and Power replies to fast track your support process.

Understand team performance

See how teams are performing on target reply and resolution times.

Analyze conversation counts by day, busiest times, frequent ticket types and more. See how how happy your customers are.

Empower your team to do more, faster.

Canned responses

Use canned responses for common queries. Share your awesome canned responses with teams and help them save time.

Automations

Create automations to save time. Eg: Notify assignee each time a ticket is assigned.

Intelligent Assignments

Automate ticket assignments and escalations based on rules. Eg: If text inside message contains 'refund', assign to Billing team.

Also viewing

See who else is viewing the conversations to avoid collisions.

Easy switching

Switching between customers is a breeze with the split view operator screen.

Live view

See customers sessions live as they browse through your website or mobile app.

Integrations

50+ integrations to fetch data so agents have all context while assisting customers.

Private notes

Collaborate with peers using private notes which are only visible to colleagues. @mentions to search company directory and send them a quick notification.

Conversations labels

Label conversations with tags and categorize tickets.

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