Multi-channel Team Inbox For Ecommerce Support
Manage all support messages in one omnichannel inbox connected
with all your support channels and ecommerce store.
1-min integration with popular ecommerce platforms
One inbox to manage and respond to customer messages from email, chat and WhatsApp.
View complete customer profiles
Deep ecommerce integration and the inbuilt data platform stitches all the customer data in one place.
Support agents get a complete view of the customer’s ecommerce profile right inside the inbox to provide contextual support at scale.
Customers can continue conversations across channels
Customers can pick the conversation from where they left off.
Customers can seamlessly switch between channels like Email and Live Chat.
Easily collborate within and across teams
Get all the tools your support team need to easily collaborate between team members and different functions.
Streamline your support process to provide faster resolution.
Use automation for faster resolution
Eliminate repetitive support tasks with augmented automation wherever needed.
Create assignment rules and Power replies to fast track your support process.
Understand team performance
See how teams are performing on target reply and resolution times.
Analyze conversation counts by day, busiest times, frequent ticket types and more. See how how happy your customers are.