The Team Inbox
The Simple and Easy way to manage all your emails, customers and teammates in one collaborative workspace.
One inbox to manage and respond to customer messages from email, chat and social.
Truly get to know your customer
Powered by a Customer Data Platform, the Team Inbox arms your teammates with holistic customer profiles and real-time browsing activity. No need to switch back and forth between different tools.
1-min integration with popular apps
Customers can continue conversations across channels
Customers can pick the conversation from where they left off. Customers can seamlessly switch between channels like Email and Live Chat and Phone.
Automations and Intelligent Routing
Route conversations to the right teams and agents by using assignment rules.
Prioritize conversations using SLAs
Create SLAs (Service Level Agreements) by customer segments so agents can prioritize conversations and send alerts to supervisors if a customer is due response.
Understand team performance
See how teams are fairing on customer feedback and reply times
See how teams are performing on target reply and resolution times.
Analyze conversation counts by day, busiest times, frequent ticket types and more.
View customer feedback
See how teams and agents are being rated by customers.