Tools for world class support teams
Use canned responses for common queries. Share your awesome canned responses with teams and help them save time.
See who else is viewing the conversations to avoid collisions.
Collaborate with peers using private notes which are only visible to colleagues. @mentions to search company directory and send them a quick notification.
See customers sessions live as they browse through your website or mobile app.
Label conversations with tags and categorize tickets.
Switching between customers is a breeze with the split view operator screen.