Richpanel + Woocommerce Integration for Helpdesk Ticket System

Richpanel-Woocommerce integration to power up your ecommerce store. With Richpanel’s Customer Service Software, you get Self-Service Portal, Chatbot, Help Desk unified in a single view.

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woocommerce helpdesk dashboard screenshot

Trusted by popular ecommerce stores

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Woocommerce Ticketing System to help customers themselves

Offer a hassle-free guided self-service portal on your WooCommerce store. With Richapanel’s Woocommerce Support Ticket System, your customers see all their past orders in one place to select an issue with a particular order to submit a support request. Your agents get all the order and customer info they need to resolve the customer issue instantly.

ecommerce helpdesk features with multi channel customer support
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Meet the only Woocommerce Help Desk Plugin peculiarly crafted for ecommerce stores

Unlike your typical Woocommerce helpdesk ticketing system, Richpanel seamlessly integrates with your WooCommerce store to bring the customer's store data right inside your helpdesk. It also connects with all your support channels to help the support agents provide fast and personalized service at scale, without jumping around multiple tools.

 
  • Email, Live Chat and Whatsapp in one inbox
  • Intelligent rule beased assignment of tickets
  • Easy collaboration between user and teams
  • All the customer's data inside helpdesk for better context
  • Shortcuts and Power Replies to provide faster resolution
  • Unlimited users and teams to scale your support team
 
ecommerce helpdesk features with multi channel customer support
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Live Chat for Woocommerce enhancing your store experience

Richpanel’s Woocommerce Live Chat is built to work seamlessly with the help desk and your ecommerce store. You have full control on where and how to show the live chat widget to provide responsive on-store support to your customers and website visitors.

  • Customize chat widget to match your store experience
  • Easily distinguish your customers from visitors
  • View and use customers store data in conversations
  • Free up your agents, let the automation bot generate leads
  • Let the users continue conversation from their email
  • View messages from all support channels in one inbox
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Features all you need for your Woocommerce Ticketing System

Multichannel Helpdesk

Respond to customers on Live Chat, Email, Facebook, Instagram and WhatsApp from one place.

Conversation filters

Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.

Notes & mentions

Use private notes and mentions to easily collaborate within or across teams.

Shortcuts

Use shortcuts to minimize your response and resolution time.

Conversation tags

Create custom tags to mark and filter the conversation as needed.

Conversation rating

Let the customers rate the conversations. Know how satisfied they are with the support.

Live view

See customers sessions live as they browse through your store.

Who is replying

See who is typing to reply to a message and avoid duplicate response to customers.

Custom properties

Create custom properties to qualify leads and to filter customer profiles.
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Switch to a flawless Woocommerce Ticketing System

World-class support. Unlimited Users. Easy to set up.

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