Trusted by popular ecommerce stores
Help customers help themselves
Offer a hassle-free guided self-service on your WooCommerce store. Your customers see all their past orders in one place to select an issue with a particular order to submit a support request. Your agents get all the order and customer info they need to resolve the customer issue instantly.
Meet the only helpdesk designed specially for WooCommerce stores
Unlike your typical helpdesks, Richpanel seamlessly integrates with WooCommerce to bring the customer's store data right inside your helpdesk. It also connects with all your support channels to help the support agents provide fast and personalized support at scale, without jumping around multiple tools.
- Email, Live Chat and Whatsapp in one inbox
- Intelligent rule beased assignment of tickets
- Easy collaboration between user and teams
- All the customer's data inside helpdesk for better context
- Shortcuts and Power Replies to provide faster resolution
- Unlimited users and teams to scale your support team
Modern live chat integrated with the helpdesk
Richpanel live chat is built to work seamlesly with the helpdesk and your store. You have full control on where and how to show the live chat option to provide on-store on-time support to your cutomers and visitors
- Customize chat widget to match your store experience
- Easily distinguish your customers from visitors
- View and use customers store data in conversations
- Free up your agents, let the automation bot generate leads
- Let the users continue conversation from their email
- View messages from all support channels in one inbox
Customer support features
Multichannel Helpdesk
Conversation filters
Notes & mentions
Shortcuts
Conversation tags
Conversation rating
Live view
Who is replying
