The feature-rich alternative to Zendesk. Built for Ecommerce

Richpanel’s simplicity, customization & features make it the #1 Zendesk alternative for ecom teams that want to work smarter, not harder.

  • Omnichannel Inbox
  • Self-service Portal
  • 30+ Integrations
  • Free forever

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Join 1,500+ ecommerce brands
INTEGRATIONS

One window to rule them all

Richpanel integrates with all popular tools used by the ecommerce community. Say goodbye to window switching

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Richpanel is built for Ecommerce teams, Zendesk is not.

You can customize Zendesk a 100 different ways and 99 of them are wrong for your business. Richpanel will work out-of-the-box for your ecom business.

Compare

Richpanel is built for Ecommerce teams, Zendesk is not.

You can customize Zendesk a 100 different ways and 99 of them are wrong for your business. Richpanel will work out-of-the-box for your ecom business.
Zendesk
paid
free
Multiple Channels
Routing & Assignments
Facebook & Instagram Comments
Shopify Integration Through an app
Knowledgebase
Customer Portal
Order tracking for customers
Returns & Exchange Workflows
Customizable forms
Facebook & Insta DMs
Create new orders
Recharge integration
Keyboard Shortcuts
Multiple Brands & Storefronts
Revenue Reports
Unlimited Agents Paid Free
FEATURES

Tools to help your support agents work faster

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

Manage multiple storefronts and brands from one helpdesk. Ideal for merchants that have a single support team for multiple stores.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Let your agents make smart decisions with data. View customer profile data like average order value, last return, customer lifetime value from the agent’s inbox.

Edit orders, change shipping address, give discounts & issue refunds inside the helpdesk.

Save time with templated responses. Personalize these responses with customer & order data from your ecommerce store.

Work faster with Keyboard shortcuts. Assign, prioritize and, tag tickets from the keyboard.

Automatically distribute conversations between your agents. Route conversations based on language, skills & capacity.

No more switching tabs. Manage email, live chat, Facebook & Instagram DMs, Post comments from one inbox.

Support customers in over 15+ languages

Don’t change a thing. We integrate with popular ecommerce platforms and tools like Shopify, Magento, Woocommerce, Yotpo, Recharge, Attentive and many more.

SMART HELPDESK

Let your customers resolve issues by themselves

Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.

Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.

Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.

Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions

Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)

Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.

Guide your customers to the answers they need, without an agent. Fewer confused customers, fewer tickets.

Save agents’ time on repetitive requests. Your customers choose items and reasons for return/exchange before even talking to an agent.

Our workflows pull order tracking data from your ecommerce store so your agents don’t need to.

Customize forms so your agents have exactly the data they need to achieve fast and accurate resolutions

Convert more customers with quizzes. All without a human touch, unless the customer asks for it of course :)

Don’t drop website conversations. Connect with customers over SMS and email to give customers what they came for.

Migration

We make switching easy

  • All Shopify order data
  • Zendesk Macros
  • Conversation history

Get Started
Migration

We make switching easy

  • All Shopify order data
  • Zendesk Macros
  • Conversation history

Get Started