11 reasons why Richpanel is the best Zendesk Alternative For Ecommerce
Richpanel is an A.I. powered Helpdesk, Help Center and Live Chat software which is simple, intuitive and is the most popular Zendesk alternative for ecommerce stores. Here we have listed down 11 reasons why leading ecommerce stores are switching from Zendesk to Richpanel.
1. All customer support tools in one place for customers
Richpanel offers a customer support experience that makes self-service fun and eliminates unnecessary contacts.
Customers can view orders, refer FAQs and contact support all from one place. With deep integrations to commerce platforms, Richpanel is able to display relevant order information and FAQs right inside the live chat widget. Once the customer is logged in, they have all account information wherever they are on the website avoiding unnecessary contact.
2. Ecommerce self-service for customers to reduce support requests
Richpanel help center is specially designed for ecommerce. It helps your cutomers to take or request actions for their orders.
Let your customers handle 50% of their support requirement with a Amazon/Uber like self-service module. Customers can see all their recent orders and can request support for a specific issue with just a few clicks. With all the information provided by the customers, agents can resolve issues in no time.
Zendesk Self service is not made for ecommerce. It doesn't work with the orders the way Richpanel does.
3. Support teams can manage emails & chats from a single inbox
Businesses receive tons of customer requests each day from phone, email and chat. Richpanel organizes all of this beautifully in one single view.
4. Omnichannel conversation for your omnichannel customers
Your customers are omnichannel so should your business be. With Richpanel, customers can start conversations on chat and continue the same thread on email and vice versa.
5. Customer store data & insights for personalized interaction and quicker resolution
Businesses use multiple systems to store customer data. Richpanel pulls and displays relevant data to agents so they have all context.
6. Agents are more productive with ecommerce actions
Agents can perform ecommerce operations like cancel, refund or capture new orders without leaving the helpdesk.
7. Power tools exclusively built for ecommerce support agents
Almost 35% of support queries in ecommerce are repetitive. Ricpanel's power tools empower agents to quickly resolve the order related queries.
8. Automate repetitive tasks with Task Bots
More than half of support tasks are repetitive in an ecommerce business. You can automate these using conversation bots freeing up agents for more complex queries.
Availability Bot The Availability Bot does expectation setting for your customers. As soon as a customer sends a message, the bot in a conversational manner sends the expected time for replies based on the usual the usual time taken by your support team to join the conversation. During non-working hours, if a client starts a conversation, Bot informs the client, time by which they can expect a reply back from the team based on the client’s timezone.
Routing Bot Routing Bot helps to better manage your support team and resources. When a customer starts a conversation this bot automatically inquires if they are an existing customer or a new lead. If a customer is an existing one, then the bot automatically routes the conversation to the designated team or support agent to manage existing customer queries. This smoothens operations and helps your customers get the best customer service.
Inquiry Bot Instead of traditional inquiry forms that are placed before starting a conversation, You can use Richpanel’s Inquiry Bot. These bots collect contact info of customers in a conversational way which makes it more exciting unlike an inquiry form.
Lead Qualifying Bot If before starting a conversation if you want to qualify a lead by collecting more than their contact details then you can do so by using this Bot. You can ask any details like their first name, city, country etc. before assigning them an appropriate agent. If it’s an existing customer the Bot will never ask these questions since these details will already exist.
9. Helpdesk analysis to measure sales impact and customer satisfaction
With helpdesk analysis, you get a complete report on your agents performance and sales influenced by them.
10. Richpanel is more than a helpdesk
Richpanel is a powerful Ecommerce CRM and has built-in tools to manage and grow customer relationships.
11. Convert Your ecommerce data Into actionable insights
Get a complete performance report of your ecommerce store on one platform and take informed decisions.
