A smarter alternative to Zendesk support
Effortless help desk software that is fun and intuitive. See why Richpanel is the better help desk..
Support your customers across email, social and chat
Live chat
Help center
Social
Truly know your customer
Live customer profiles and real-time customer timeline reduces back-and-forth between systems. And lets your team personalize live chat conversations. Richpanel is the only help desk software that is fully integrated with eCommerce.
Live chat software - at no extra cost!
No need to buy additional products to support customers via live chat.
Why customers choose Richpanel?
Canned responses
Use canned responses for common queries. Share your awesome canned responses with teams and help them save time.
Automations
Create automations to save time. Eg: Notify assignee each time a ticket is assigned.
Intelligent Assignments
Automate ticket assignments and escalations based on rules. Eg: If text inside message contains 'refund', assign to Billing team.
Also viewing
See who else is viewing the conversations to avoid collisions.
Easy switching
Switching between customers is a breeze with the split view operator screen.
Live view
See customers sessions live as they browse through your website or mobile app.
Integrations
50+ integrations to fetch data so agents have all context while assisting customers.
Private notes
Collaborate with peers using private notes which are only visible to colleagues. @mentions to search company directory and send them a quick notification.
Conversation Labels
Label conversations with tags and categorize tickets.
We provide every assistance to make your switch easy
Data Migration
We’ll help you export all your data from Zendesk into Richpanel. Retain all your conversations and tickets.
Web walkthroughs
We can provide web walkthroughs on request to help you with data migration, training and setup.
Documented help
Documented help for every situation to make your transition smooth.