Looking for a Zendesk & Magento integration?
Are your agents tired of switching between Zendesk and Magento? Are they answering the same questions like "where is my order" day in and day out? You could use a connector from the Zendesk marketplace but that won't fix all your problems. We built Richpanel specifically for Magento businesses so you can give your customers an "Amazon-like" experience and automate order tracking, returns, exchanges, product suggestions. Agents on the other hand, see a unified view of customer's tickets, orders and shipping info. See why 1,000+ ecommerce brands have upgraded to Richpanel.
1,000+ ecommerce brands have upgraded to Richpanel
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Head of CX, Shethinx.com
How's Richpanel different from Zendesk?
60-80% of tickets in Ecommerce are repetitive. We help you automate these
Customer Support teams spend their time answering the same questions day in and day out. They no longer need to.
With Richpanel, your customers can resolve these types of queries themselves. Agents can focus on the queries that matter, not the mundane.
One inbox instead of Zendesk Support, Chat and Talk products
With Zendesk, you need different products for email, live chat, phone, facebook, instagram. Richpanel brings all these support channels in one simple intuitive dashboard.
Customer Support agents no longer have to switch apps to respond to a customers
Use Magento & order data in canned responses
The Zendesk and Magento connector can only display basic order details on the right side of the ticket. With Richpanel you can use order variables inside canned responses.
Your agents will save even more time as they won't have to copy paste this information.
Much better reports than Zendesk explore
Richpanel combines your tickets data with Magento data and generates reports like "Revenue from customer service" & "Agent performance" & "Satisfaction Surveys".
Hands-on onboarding & monthly reviews to improve your CX stats
We work closely with you and your team to learn and understand the needs of your business. We then help you quickly set up and get started.
You get monthly reviews with our team to understand your progress, the results you are getting, and how you can further improve the customer service experience you are providing.