Looking for a Zendesk & Shopify integration?

Are your agents tired of switching between Zendesk and Shopify? Are they answering the same questions like "where is my order" day in and day out? You could use the Zendesk app from the Shopify app store but that won't fix all your problems.

We built Richpanel specifically for Shopify businesses so you can give your customers an "Amazon-like" experience and automate order tracking, returns, exchanges, product suggestions. Agents on the other hand, see a unified view of customer's tickets, orders and shipping info.

See why 1,000+ ecommerce brands have upgraded to Richpanel.

1,000+ ecommerce brands have upgraded to Richpanel

  • snow logo
  • richpanel-client-thinx
  • pawz-logo
  • bumpboxx logo

How's Richpanel different from Zendesk?

60-80% of tickets in Ecommerce are repetitive. We help you automate these

Customer Support teams spend their time answering the same questions day in and day out. They no longer need to.

With Richpanel, your customers can resolve these types of queries themselves. Agents can focus on the queries that matter, not the mundane.

Create Free Account     Request a Demo


One inbox instead of Zendesk Support, Chat and Talk products

With Zendesk, you need different products for email, live chat, phone, facebook, instagram. Richpanel brings all these support channels in one simple intuitive dashboard.

Customer Support agents no longer have to switch apps to respond to a customers

Create Free Account     Request a Demo

Use Shopify Order & Customer data in canned responses

The Zendesk and Shopify connector can only display basic order details on the right side of the ticket. With Richpanel you can use order variables inside canned responses.

Your agents will save even more time as they won't have to copy paste this information.

Create Free Account     Request a Demo


Much better reports than Zendesk explore

Richpanel combines your tickets data with Shopify data and generates reports like "Revenue from customer service" & "Agent performance" & "Satisfaction Surveys".

Create Free Account     Request a Demo

Built for high grossing stores

Richpanel is ideal for businesses looking to leverage tech and scale customer service without adding more headcount.

Create Free Account     Request a Demo

We are rated 5/5 on the G2Crowd, Capterra & App Store

As of writing this page, we have 52 reviews rated at 5-star by ecommerce merchants that are grossing $10M+ and $100M+.

Create Free Account     Request a Demo


Hands-on onboarding & monthly reviews to improve your CX stats

We work closely with you and your team to learn and understand the needs of your business. We then help you quickly set up and get started.

You get monthly reviews with our team to understand your progress, the results you are getting, and how you can further improve the customer service experience you are providing.

Make the switch


Integrate your entire ecommerce stack

Out of the box integration with Yotpo, Klaviyo, Aircall, Recharge, Smile, Postscript and many more.

Create Free Account     Request a Demo

Join the 1,000 businesses that upgraded to Richpanel

Sign up now or schedule a live demo with one of our ecommerce experts

Create Free Account Request a Demo