Over 1,000+ Shopify merchants use Richpanel over Zendesk everyday
See how Richpanel can help with your customer support
You can automate over 60% of your tickets with Richpanel
Customer Support teams of Shopify stores spend their time answering repetitive queries everyday. We help you automate these queries, highly customizing them to your specific business and audience.
Zendesk gives Shopify stores only standard chatbots with with generic and limited automations. Richpanel helps you offer a more personalized support to every customer.
Richpanel is purpose-built for Shopify stores!
Zendesk is a great all-purpose customer support software. But for fast-growing Shopify stores like yours, you need something that is made for you.
Richpanel automatically pulls ALL your customer data from your Shopify store and displays it with rich context to your customer support team. Instant access, without switching tabs.
Built for high grossing Shopify stores
Richpanel is ideal for Shopify businesses looking to scale customer service without adding more headcount.
My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half! - We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
- This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
- We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
With Richpanel, you get hands-on onboarding and monthly reviews to improve your CSAT
Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.
We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.
