Over 1,000+ ecommerce merchants use Richpanel over Zendesk everyday
See how Richpanel can help with your customer support
Over 60% of your tickets can be repetitive. Let us automate them for you.
Most queries from your customers are about things such as order tracking, returns & exchanges, order changes & cancellations. Customer Support teams spend their time answering these same questions day in and day out.
With Richpanel, your customers can resolve these queries themselves with our self-service feature, without them ever having to reach the agents.
Richpanel is built for ecommerce, Zendesk is not.
While Zendesk is a great platform, it leaves you wanting when it comes to managing your ecommerce customer support tickets. This is why Richpanel is a great Zendesk alternative.
Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.
My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half! - We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
- This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
- We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
With Richpanel, you get hands-on onboarding and monthly reviews
Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.
We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.
