We're not just the best

Zendesk alternative

Built for E-commerce brands to provide Amazon like customer experience

Designed to scale the customer service with minimal workforce. Eliminate ~60% of your support tickets, free up agent time and increase revenues.


Driving hypergrowth for 1500+ happy customers

 

We're not just the best

Zendesk alternative

Built for E-commerce brands to provide Amazon like customer experience

Designed to scale the customer service with minimal workforce. Eliminate ~60% of your support tickets, free up agent time and increase revenues.


Don’t treat your customers as tickets! Enhance customer experience with Richpanel Today!
  • Multi-Channel Helpdesk
  • 360• Customer Data View
  • Conversation History
  • Customer Self Service Portal
  • Embed Videos in Chat
  • FAQs In Chat
  • Spam Filtering
  • Order Modification
  • Setup & Onboarding
  • Richpanel
  • All of your support channels in one inbox
  • Available
  • Available
  • Complete Automation Possible just like Amazon and Uber
  • Available
  • Available
  • Automated Bot
  • Completely Through Richpanel Dashboard
  • Less than 15 mins

vs

  • Zendesk
  • Switch between products for different support channels
  • Not available
  • Not available
  • Doesn’t have capabilities of automated customer support
  • Not Available
  • Available via paid product - Zendesk Bot
  • Manual Spam Cleaning
  • Possible through external apps
  • Full setup takes upto 2 days
Don’t treat your customers as tickets! Enhance customer experience with Richpanel Today!

Multi-Channel Helpdesk

  • All of your support channels in one inbox
  • Switch between products for different support channels

360• Customer Data View

  • Available
  • Not available

Conversation History

  • Available
  • Not Available

Customer Self Service Portal

  • Complete Automation Possible just like Amazon and Uber
  • Doesn’t have capabilities of automated customer support

Embed Videos in Chat

  • Available
  • Not-Available

FAQs in Chat

  • Available
  • Available via paid product - Zendesk Bot

Spam Filtering

  • Automated Bot
  • Manual Spam Cleaning

Order Modification

  • Completely Through Richpanel Dashboard
  • Possible through external apps

Setup & Onboarding

  • Less than 15 min
  • Full setup takes upto 2 days
Want more information? Let's discuss in-depth comparison over a virtual cup of coffee!
Want more information? Let's discuss in-depth comparison over a virtual cup of coffee!

If Says it, Then It Must Be True

  • Meets Requirements
  • Platform
  • Self Service Platform
  • Ticket & Case Management
  • Product Direction
  • Ease of use
  • Ease of Set up
  • Quality of Support
  • Ease of Doing Business With
  • Richpanel
  • 9.7
  • 9.1
  • 9.6
  • 9.7
  • 10.0
  • 9.8
  • 9.2
  • 10.0
  • 10.0
  • Zendesk
  • 8.7
  • 8.2
  • 8.8
  • 8.5
  • 7.8
  • 8.6
  • 8.2
  • 8.4
  • 8.4

If Says it Then It Must Be True

Meets Requirements

Richpanel

9.7

Zendesk

8.7

Platform

Richpanel

9.1

Zendesk

8.2

Self Service Platform

Richpanel

9.9

Zendesk

8.8

Ticket & Case Management

Richpanel

9.7

Zendesk

8.5

Product Direction

Richpanel

10.0

Zendesk

7.8

Ease of use

Richpanel

9.8

Zendesk

8.6

Ease of Setup

Richpanel

9.2

Zendesk

8.2

Quality of Support

Richpanel

10.0

Zendesk

8.4

Ease of Doing Business With

Richpanel

10.0

Zendesk

8.4

Built for high grossing stores

Turn your support requests into future orders!

Other platforms are great to start with. But for high grossing ecommerce stores, they are not enough. Richpanel is ideal for businesses looking for leverage to grow even faster and further. Richpanel is for ecommerce businesses looking to scale customer service without adding more headcount.


Fed up with Gorgias? Join the Gang!

  • 310nutrition client
  • snow logo
  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer
  • pawz-logo
  • plasticprinters-logo
  • bumpboxx logo

Your ROI in a Jiffy

 
Self Service Rate

55%

Reduction in Support Tickets

3X Increase in response rate

30%

Faster Ticket Resolution

60% More meeting booked

60%

Customer Self Service Rate