Customer Service Platform For Ecommerce

Looking for a Zendesk Alternative?

Over 1000 ecommerce stores switched from Zendesk to Richpanel for their customer service needs.

Richpanel is purpose-built for ecommerce, and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.



Customer Service Platform For Ecommerce

Looking for a Zendesk Alternative?

Over 1000 ecommerce stores switched from Zendesk to Richpanel for their customer service needs.

Richpanel is purpose-built for ecommerce, and helps brands like you to eliminate repetitive tickets with Amazon like self-service. Your agents can personalize customer support at scale.


Over 1,000+ ecommerce merchants use Richpanel over Zendesk everyday

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See how Richpanel can help with your customer support


Over 60% of your tickets can be repetitive. Let us automate them for you.

Most queries from your customers are about things such as order tracking, returns & exchanges, order changes & cancellations. Customer Support teams spend their time answering these same questions day in and day out.

With Richpanel, your customers can resolve these queries themselves with our self-service feature, without them ever having to reach the agents.



 

Now provide support from a single dashboard, for all channels

Your customers reach you from multiple channels. That doesn't mean you have to use multiple platforms to provide customer service.

Switch to Richpanel, and respond to all queries from any channel from the same dashboard. Supports: Email, Live Chat, Phone, & Social Media.


 

Now provide support from a single dashboard, for all channels

Your customers reach you from multiple channels. That doesn't mean you have to use multiple platforms to provide customer service.

Switch to Richpanel, and respond to all queries from any channel from the same dashboard. Supports: Email, Live Chat, Phone, & Social Media.


Richpanel is built for ecommerce, Zendesk is not.

While Zendesk is a great platform, it leaves you wanting when it comes to managing your ecommerce customer support tickets. This is why Richpanel is a great Zendesk alternative.

Richpanel automatically pulls all customer data from your ecommerce store and makes it instantly available for your customer support team. They can then quickly help customers with personalized support.



 

We are rated 5/5 on G2Crowd, Capterra, and the Shopify App Store.

As of writing this page (Dec 31, 2020), we have 52 reviews rated at 5-star. Most of these are by ecommerce merchants that are grossing $10M+ and $100M+.



  • Julian Quintães, CEO
    We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • Hov Mkhitaryan
    We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
    Hov Mkhitaryan
    Head of Product, 310Nutrition.com
  • Alice Warren
    We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
    Alice Warren
    Head of CX, Shethinx.com
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    This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
    Jessica Taylor
    CX, CaliRaisedLed.com


 

With Richpanel, you get hands-on onboarding and monthly reviews

Our onboarding process involves understanding the customer support needs of your business. We analyse your ticket data to help you set up high performing self-service flows that resolve the most common queries you receive.

We understand customer support, like no one else. Get monthly reviews with our team to understand progress, the results achieved, and how to further improve the support experience your customers receive.


Provide flawless customer service on your ecommerce store with Richpanel

100+ ecommerce merchants chose Richpanel as a Zendesk alternative.


Make the Switch