We're not just the best

Zendesk alternative

Built for E-commerce brands to provide Amazon like customer experience

Designed to scale the customer service with minimal workforce. Eliminate ~60% of your support tickets, free up agent time and increase revenues.

Driving hypergrowth for 1500+ happy customers

We're not just the best

Zendesk alternative

Built for E-commerce brands to provide Amazon like customer experience

Designed to scale the customer service with minimal workforce. Eliminate ~60% of your support tickets, free up agent time and increase revenues.

Don’t treat your customers as tickets! Enhance customer experience with Richpanel Today!

Multi-Channel Helpdesk
360• Customer Data View
Conversation History
Customer Self Service Portal
Embed Videos in Chat
FAQs In Chat
Spam Filtering
Order Modification
Setup & Onboarding

Richpanel
All of your support channels in one inbox
Available
Available
Complete Automation Possible just like Amazon and Uber
Available
Available
Automated Bot
Completely Through Richpanel Dashboard
Less than 15 mins

vs

Zendesk
Switch between products for different support channels
Not available
Not available
Doesn’t have capabilities of automated customer support
Not Available
Available via paid product - Zendesk Bot
Manual Spam Cleaning
Possible through external apps
Full setup takes upto 2 days

Don’t treat your customers as tickets! Enhance customer experience with Richpanel Today!

Multi-Channel Helpdesk

All of your support channels in one inbox
Switch between products for different support channels

360• Customer Data View

Available
Not available

Conversation History

Available
Not Available

Customer Self Service Portal

Complete Automation Possible just like Amazon and Uber
Doesn’t have capabilities of automated customer support

Embed Videos in Chat

Available
Not-Available

FAQs in Chat

Available
Available via paid product - Zendesk Bot

Spam Filtering

Automated Bot
Manual Spam Cleaning

Order Modification

Completely Through Richpanel Dashboard
Possible through external apps

Setup & Onboarding

Less than 15 min
Full setup takes upto 2 days

Want more information? Let's discuss in-depth comparison over a virtual cup of coffee!

If Says it, Then It Must Be True

Meets Requirements
Platform
Self Service Platform
Ticket & Case Management
Product Direction
Ease of use
Ease of Set up
Quality of Support
Ease of Doing Business With

Richpanel
9.7
9.1
9.6
9.7
10.0
9.8
9.2
10.0
10.0

Zendesk
8.7
8.2
8.8
8.5
7.8
8.6
8.2
8.4
8.4

8.4

Built for high grossing stores

Turn your support requests into future orders!

Other platforms are great to start with. But for high grossing ecommerce stores, they are not enough. Richpanel is ideal for businesses looking for leverage to grow even faster and further. Richpanel is for ecommerce businesses looking to scale customer service without adding more headcount.