Time-to-value with Gladly is much longer. Here’s why.
Gladly is built to be CRM software for everyone from customer service to operations. For small and mid-size eCommerce stores, there is too much bloat that you pay for, which means it takes longer to value with Gladly.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Gladly CRM is not built for eCommerce
Not built for automation
Gladly CRM is built for agents handling tickets. Therefore, the level of self-service automation available for you is limited, even including macros. But there is opportunity for 40 - 70% automated resolutions with self-service, which is impossible to achieve with Gladly.
Too few integrations
Integrations are the lifeblood of eCommerce customer service. If you use different apps for order tracking or returns, expect to spend time waiting for Gladly CRM to build integrations for you.
Feature-rich, not value-driven
Gladly CRM has built a ton of features. Many of them are not very useful for eCommerce customer service teams. Unfortunately, because of their pricing plan, you will pay for most of them while using none of them.
Richpanel is a great Gladly CRM alternative
If you’re considering Gladly vs Zendesk or Freshdesk or Gorgias, take a look at Richpanel’s customer service software. Here are 3 things we can help you achieve:
Faster time-to-value
From simple monthly pricing to the ability to begin with just one agent and a free trial period, our pricing is designed to scale along with your store. You can begin using Richpanel without spending $18,000 per year till you reach that stage of growth.
Reduced ticket volumes
Managing tickets costs time and money. That’s why Richpanel is built for automation and self-service. Richpanel can help you automate 40% - 70% of your tickets so that your agents can spend time on important and complex tickets.
Get started in no time
If you are an eCommerce store on Shopify, woo, or Magento, it is likely that we already integrate with most of your tech stack. Our entire customer service software is built for eCommerce customer service teams so that they can manage their entire day within Richpanel, instead of switching between multiple apps and interfaces.
Self-service that works everywhere, not just on live chat
Live chat
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
Help center
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
SMS
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Not ready to migrate from Zendesk?
If you want to use Richpanel self-service with Zendesk - you can! No need to train your agents on a new tool. Integrate Richpanel on your website. And route unresolved queries to your Zendesk instance.
Customer service teams love Richpanel
Richpanel is used by 2000+ ecommerce merchants on Shopify, WooCommerce, and Magento. And their customer service teams love Richpanel. Listen to some of them:
5,000 tickets/mo → 2,500 tickets/mo. After 1 year of Richpanel.
Saved $100K+ by cutting down outsourced agents. $30M Annual Sales.
Building customer trust w/ self-service. $100M+ Annual Sales.
Honest pricing
Select a scenario below to see how our pricing compares with Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Honest pricing
Select a scenario below to see how our pricing compares with Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
FAQs
Richpanel is newer, founded in 2020. Yet, we are currently used by 2000+ ecommerce brands. While we work hard to earn the trust of many more ecommerce merchants, we invite you to read the reviews from our usersA. As of October 2023. we are rated 4.7 on G2 from 80+ reviews and 5.0 on Shopify from 100+ reviews. Our ratings testify to our ease of use, our great customer service software, and our incredible support team.
Yes. While Gladly CRM is not built to help you reduce tickets, Richpanel’s customer service software is. With Richpanel, you can have Amazon-like self-service on your store for your customers.
You can migrate your current tickets to Richpanel and go live in less than 2 days.
Two things.
Gladly CRM has phone built-in natively. Richpanel relies on partners to offer phone as a channel. However, our integrations work seamlessly and you can manage them within our omni-channel inbox.
Second, you! We don’t have you as a customer.
Richpanel customer service software is an awesome product (like many of our users will tell you). We also promise that you will get great support from our team. We’d love the opportunity to earn your business. Please schedule time with us here and we will show you Richpanel.
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