Average Rating of 4.7/5 on G2Crowd, Capterra and FinancesOnline
Support Customers On All Channels
With Richpanel, customers can contact you through their channel of choice and you can manage all conversations from one unified inbox.
- Use a fully customizable Richpanel live chat messenger
- Connect your email account
- Connect your facebook and twitter accounts
Deliver Exceptional Service With Customer 360 Profiles
By pulling in customer data from your apps, Richpanel builds a comprehensive profile for each customer that employees throughout the organization can access to provide a consistent, personalized service no matter how they interact with the customer.
Automate Support With Bots
Majority of ecommerce support requests are repetitive. You can automate these requests by using smart conversational bots and use humans for more complex support requests. Use conversational bots to:
- Automate responses to common requests
- Collect data that agents would anyways do at the beginning of each conversation
- Do skill-based routing
- Prioritize responses to time-sensitive requests and VIP customers
What Our Clients Are Saying?
Everything's in one place. What usually took minutes, now only takes a few seconds.
Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
With built-in ecommerce actions and macros, we are able to scale up requests without adding more members to the team.