Eliminate the bulk of customer service requests on your ecommerce store
Increase customer satisfaction & clear your ticket backlog by automating order tracking, returns, exchanges and any other support request - in minutes.
Used daily by 1,000+ ecommerce brands
What are the ecommerce brands saying?
My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half! 
We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.One simple unified Inbox for queries that are not resolved by self-service.
Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without switching tabs.
One minute integrations
Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your channels and data sources so you can get going in minutes.
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