Ecommerce Customer Service. Reimagined.

Richpanel is a Live Chat and Helpdesk app specially designed for ecommerce stores.


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Average Rating of 4.7/5 on G2Crowd, Capterra and FinancesOnline

Support Customers On All Channels From A Single View

Provide support on channels like live chat, email, helpdesk and whatsapp from a single view.


Upgrade To The State Of The Art Live Chat For Ecommerce

A modern messenger that makes self service work for the customers. Customers can view orders, refer FAQs and contact support from one place.


 

Know Everything About Your Customers And Visitors

By pulling in customer data from your apps, Richpanel builds a comprehensive profile for each customer that employees throughout the organization can access to provide a consistent, personalized service no matter how they interact with the customer.


See Which Agents Are Influencing Revenues

See how are agents are performing at what truly matters - influencing sales. Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates.


 

Pull Data From Your Favorite Ecommerce Apps

  • Stitch data from multiple sources into individual customer profiles.
  • Real time integration. Watch user's activity live as it happens.
  • API to connect custom and on-premise data sources.

What Our Clients Are Saying?

  • Everything's in one place. What usually took minutes, now only takes a few seconds.
    Anne-Marie Chalmers
    Wellpride
  • Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
    Laura Willems
    Sign Site
  • With built-in ecommerce actions and macros, we are able to scale up requests without adding more members to the team.
    May-Elise
    Omega3 Innovations

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