SCALE YOUR CUSTOMER SERVICE WITHOUT HIRING MORE AGENTS
Let your ecom website solve support issues so you have lesser tickets, happier customers & more repeat purchases.
- 5 mins to set up
- Free plan available
- No credit card required
Used daily by 1,500+ ecommerce brands
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Self-Service Portal
Spend less time on customer support
Design an 'Amazon-like' customer accounts section so customers track orders, request returns, do exchanges, product FAQs without contacting agents.
Agent Helpdesk
Centralize all your support channels
Manage customer messages from email, chat, SMS, Facebook, Instagram, WhatsApp from one inbox. See customer's order history, lifetime value and product interactions next to each message.
Works with your existing ecommerce apps
Integrate your ecommerce platform, returns app, loyalty app, reviews app and more to bring a unified experience for your customers & support agents.
PLATFORM OVERVIEW