Effortless customer service for growing ecommerce stores

Increase customer happiness and scale your customer support with a platform that integrates your cart software, multiple channels, self-service, and powerful automations. Trusted by 1,000+ businesses.

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Used daily by 1,000+ ecommerce brands

Self-service Portal

Automate queries like 'where is my order', returns, exchanges and more. Cut down support tickets by more than 50%.

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Agent Help Desk

Respond faster on chat, email, facebook, instagram & phone. See customer profile and order data next to each message.

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Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

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example screenshot of interactive self-service for ecommerce orders

Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

Get started

What are the ecommerce brands saying?

We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half!
Victoria Shanley, CMO
Frenchie Bulldog
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
Jessica Taylor
Cali Raised Led
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
Thea Lopatka, Founder/CEO
UMAi Dry
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
May-Elise
Omega3 Innovations

One simple unified Inbox for queries that are not resolved by self-service.

Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without switching tabs.

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One minute integrations

Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your channels and data sources so you can get going in minutes.

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