Used daily by 1,500+ ecommerce brands
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Head of CX, Shethinx.com
Let customers resolve up to 60% of issues without contacting agentsHelp your customers track orders, request returns, exchanges and other repetitive tasks. So your agents can focus on customers really in need.
Stop using a dozen tabs to respond to customers
Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without jumping around multiple tools.