Over 500+ businesses support customers with Richpanel
We migrated from Zendesk and have reduced agent handled interaction by 40%. The self-help features have been game changing for us.
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
Self-Service Portal
Resolve upto 50% of the support issues before they reach agents
Companies like Amazon and Uber save millions of dollars in customer support costs by automating most of their customer support scenarios. Now you can too!
Agent Dashboard & Ticketing
No more switching tabs
Bring your support channels and customer data in one simple, beautiful dashboard. Help agents efficiently resolve customer issues without switching tabs.
Connect your favorite tools
- Support customers on Email, Chat, Facebook, Instagram & WhatsApp.
- Integrate order data and actions from ecommerce and CRM.
- API to connect custom and on-premise data sources.