#1 Customer Service CRM for Ecommerce


Increase customer satisfaction, clear your ticket backlog & drive more conversions with personalized responses.


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Integrates with all major cart platforms 5 mins to set up


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#1 Customer Service CRM for Ecommerce


Increase customer satisfaction, clear your ticket backlog & drive more conversions with personalized responses.


Get a demo

See it live Get your questions answered

Used daily by 1,000+ ecommerce brands

  • richpanel-client-thinx
  • richpanel-client-theproteinworks
  • zhik-customer

Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

Get started


Automatically resolve support tickets 24x7

Imagine if you could cut down your support volumes by 50%. And no, not by creating another chatbot that frustrates customers but with a personalized self-service portal that actually works.

Inspired by Amazon's my account page, Richpanel helps your customers track orders, request edits & do refunds even when your support team is not in office.

Get started

  • Victoria Shanley, CMO
    My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative. With this feature alone we have cut our emails in half!
    Victoria Shanley, CMO
    Frenchie Bulldog
  • Julian Quintães, CEO
    client-logo-pawz We migrated from Zendesk and reduced agent handled interaction by 40%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
    Julian Quintães, CEO
    Pawz.com
  • Jessica Taylor
    client-logo-caliraisedled This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member. Glad to have added this on!
    Jessica Taylor
    Cali Raised Led
  • Thea Lopatka, Founder/CEO
    client-logo-umaidry We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
    Thea Lopatka, Founder/CEO
    UMAi Dry
  • client-logo-omega3inovations We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations

Manage all channels from one simple, beautiful dashboard

Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. Save tens of hours per week switching between different tools.

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One minute integrations

Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your channels and data sources so you can get going in minutes.

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Already using a helpdesk?

You can use Richpanel on top of your existing helpdesk ticketing system. Or you can get migration assistance from us.


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Have all your questions answered by a product expert.


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