THE EASIEST SELF SERVICE EXPERIENCE FOR ECOMMERCE
People don't want to wait in line or talk to an agent. With Richpanel, they can resolve issues themselves in 60 seconds.
- 5 mins to set up
- 14 days free trial
- No credit card required
Used daily by 1,500+ ecommerce brands
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Self-Service Portal
Get an 'Amazon-like' help section on your DTC store in 10 mins
Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.
Agent Helpdesk
Give your agents the context they need to close more sales
See info like lifetime value, order history and product browsing history right inside the helpdesk. Manage customer messages from email, chat, SMS, Facebook, Instagram from one place.
Integrate your entire ecommerce stack
Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your ecommerce store, support channels and apps.
PLATFORM OVERVIEW
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