We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We've realized a 30-40% self-resolution rate since migrating to Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
Hov Mkhitaryan
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Self-Service Portal
Let customers resolve up to 60% of issues without contacting agents
Help your customers track orders, request returns, do exchanges and more. A frictionless experience that builds customer trust and loyalty.
Agent Helpdesk
Let your agents focus on converting more visitors to buyers
Agents can see complete customer context including lifetime value, past orders and products viewed. They can personalize conversations and assist more conversions.
Integrate your entire ecommerce stack
Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your ecommerce store, support channels and apps.
PLATFORM OVERVIEW