Richpanel is not just another helpdesk
We rebuilt the helpdesk and live chat software from the ground up to make you brilliant at customer service. And we specifically built if for Ecommerce teams. Richpanel empowers support agents to interact with customers & execute whatever Ecommerce action is required to help the customer, all from a single chat UI. It's much better than the current method which requires support agents to juggle between multiple tools to lookup customer info & execute actions. Richpanel is so fast, delightful, and intelligent, your support teams will be twice as productive - overnight!
Trusted by Ecommerce businesses of all sizes
Manage all support channels from one place
With Richpanel, customers can contact you on live chat, email, contact forms & Whatsapp. And you can manage all messages from a single view.
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Know everything about your customers
Richpanel pulls in data from your ecommerce store so agents can view customer's previous orders and website activities. Agents can see and use ecommerce data in responses and macros. They have all context to assist customer queries quickly, at scale.
Learn moreLet customers continue the chat even after they leave the website
A typical visitor will stay on your website for less than 5 minutes. It's not always possible to respond before the visitor leaves the site. With Richpanel, customers can continue the conversation on email if they go offline.
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We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
Everything's in one place. What usually took minutes, now only takes a few seconds.
