Helpdesk + AI in one platform

Cut your support costs by 50% and reduce tickets by 50%. Guaranteed.

AI-first customer service platform that resolves refunds, order tracking, subscription changes, and cancellations end to end. All channels. Your team handles the exceptions.

See it built on your brand See how it works →

Built live on the call · 30 min · 50% resolution in 30 days or full refund

Trusted by brands doing $10B+ in GMV.

Volume is growing. Your team can't keep up.

Tickets are growing faster than you can hire, and the AI tools you bought to help are making it worse.

You can't hire your way out. Every growth spike means more tickets, more agents, more training. One brand paused their subscription launch because they couldn't staff the support it would create.
You tried AI. It made things worse. Gorgias and Zendesk bots give bad answers that frustrate customers. Intercom Fin is better, but takes months to set up and hours every week to maintain. And with all of them, you still pay for the helpdesk on top of the AI fees.

You don't need another tool. You need an AI hire that has the context, policies, and permissions to resolve the case, not add another draft to your queue.

See the work

Watch it handle a refund, save a cancellation, and recommend a product.

Real conversations. Real actions. No human needed.

TrackingOrder status checks answered instantly with live carrier context.
RetentionSubscription cancellations handled with policy-safe save offers and escalation rules.
RefundsDamage claims verified, routed, and resolved without a human lookup.
SalesProduct recommendations made from customer context, catalog data, and brand policy.

Richpanel · Live Conversation

AI resolving

Real results

Don't take our word for it.

70%

lower cost per ticket

Our cost per ticket dropped around 70%, $500K in annual savings. CSAT went from 88% to 96% and held.

Sean Frank

CEO, The Ridge

10

FTEs reallocated

Last BFCM, for the first time in years, we had zero backlog after the holiday surge. They had us live in under 2 weeks. My team handled the busiest time of the year without breaking a sweat.

Cody Plofker

CEO, Jones Road Beauty

Karta Ventures

72%

decrease in ticket volume

I've moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel. It was super smooth. We run everything on Richpanel.

Mehtab Bhogal

CEO, Karta Ventures

You tried AI. It didn't work.

Gorgias, Zendesk, and Intercom all have built-in AI now. You turned it on. It gave bad answers, frustrated customers, and your team still handles the same volume. Here's what's different.

Your current stack

Deflects, doesn't resolve. Their AI handles simple FAQs. Anything nuanced gets a wrong answer or a handoff back to your team.
Resolves poorly. Fine on simple FAQs. Frustrates customers on anything nuanced.
3-5 hours/week of tuning. Your team rewrites prompts and patches edge cases to keep quality up.
Actions cost extra. Refunds and order changes need premium tiers or add-ons.
No outcome guarantee. You pay whether it works or not.

Richpanel

AI that actually resolves. Trained on your data, policies, and order history. Not generic auto-replies.
Resolves accurately. Grounded in your data and order history. Escalates when unsure.
Learns from corrections. Every fix makes it smarter. No weekly prompt rewrites.
Actions included. Refunds, cancellations, subscription changes on every plan.
50% resolution or full refund. Doesn't hit it in 30 days? Every dollar back.

We built an AI that builds the AI.

The highest-performing AI support operations took months of engineering: custom prompts, tool wiring, QA loops, policy tuning. We automated the entire process. The CX Manager AI reads your business, drafts your SOPs, wires your tools, and engineers specialized AI roles across your entire customer operation.

CX Manager the AI that builds the AI

Reads your business, scrapes your SOPs, drafts policies, wires tools, and engineers three specialized AI roles. Then tunes them daily.

↓ builds & manages

Customer AI

Handles the customer end-to-end. Refunds, exchanges, cancellations, not just answers.

Agent AI

Assists your humans. Drafts replies, pulls context, cuts handle time by 60%.

QA Agent

Audits every reply before it sends. Catches errors before customers do.

That's why we hit 50%+ resolution where chatbots cap at 10-20%. It's not better prompts. It's a fundamentally different architecture.

app.richpanel.com/ai-team

AI team roster: CX Manager, Customer AI, Agent AI, QA Agent with live performance metrics

"But we already have a helpdesk. Switching is a pain."

We get it. Moving sucks. The good news is, we made the process painless.

Importing historical helpdesk data: tags, users, macros, and conversations in progress

Get up and running in a week.

1.

Day 1: Everything imported. Zero downtime.

Tickets, custom fields, routing rules, macros, internal notes. All via API. Your team keeps answering on the old system while we move everything in parallel.

2.

Day 3: Your AI is live on real tickets.

The CX Manager AI learns your site, drafts your SOPs, wires tools, and stress-tests itself. Past tickets become training data. You don't start from zero.

3.

Day 7: Team trained. You're switched over.

Your Implementation Manager owns the entire cutover: training, QA, and go-live. 99.7% parallel-mode accuracy before you flip the switch.

Switching from Gorgias or Zendesk? We migrate 40 to 60 brands per month from these platforms. One-click import for tickets, macros, tags, and users. Everything comes with you.

See how easy it is to switch