The self-help features are game changers and can impact ticket processing volume and reduce agent interactions by 40%.
We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.
We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
Multiple channels & ecommerce connectors
- Support customers on Email, Chat, Facebook, Instagram & WhatsApp.
- Integrate order data and actions from ecommerce and CRM.
- API to connect custom and on-premise data sources.