4.7 on G2
SOC 2 Type II
Audited annually
The AI-native helpdesk.
Most AI deflects. Richpanel calls your tools, uses the computer like a real rep and closes the ticket.
Click here to book a demo
30-minute proof of concept on your own tickets, live on the call.
AI is only useful when the operating numbers move.
Read customer stories“Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.”
70%lower cost per ticket96%CSAT, up from 88%
Sean FrankCEO, Ridge
Read the full story
“I wasn't looking for a better inbox. I was looking for a platform that could help us resolve issues faster and build a more scalable support operation.”
45%of conversations close with no human22smedian AI first response
Samantha ConnorsHead of Customer Experience, Haus
Read the full story
“Our inbox was dominated by repeat topics with repeat solutions, so it's good to see the Richpanel AI agent absorb a meaningful share of our volume from day one.”
63%of messages sent by AI4.39AI CSAT, team is 4.33
DanHead of CX, Aeons
Read the full story
“The AI took the transactional tickets off our plate. Our people now spend their time on the complex cases and the projects that serve the whole customer experience.”
37%of support closed by AI27smedian first response
GraceCustomer Experience, Pique
Read the full story
Most AI gets stuck at hard tickets. Ours starts there.
Why Richpanel AI keeps climbing while others stall.
Train it like you'd train a new rep.
Write your SOPs and connect your tools. It follows them exactly and escalates the rest.
Book a demoYou choose what the AI can touch.
Give it the tools you want and no more. Refunds can need your approval. It can never do a thing you did not turn on.
Book a demoSee every answer before a customer does.
Run it on your past tickets and read every reply it would have sent. Before that, each model takes 10,000 of our own tests, which makes it 10-15% better than off the shelf.
Book a demoTest everything in copilot mode.
Keep a human in the loop the first week. Turn it to auto when you're comfortable.
Book a demoA second AI checks the reply before it sends.
It reads every answer. Anything about money, or a ticket closing with work left undone, stops for a person. It reads all closed tickets too.
Book a demo
Customize AI
Instructions
v12
They do not like the taste
1. Pull their plan from Recharge.
2. Find a flavour they have not tried in Shopify.
3. Swap it into their next Recharge order.
Anything this does not cover goes to a person.
-
1
Ran on your own tickets
1,240 past conversations, replayed.
-
2
Matched your team
1,187 replies you would have sent.
-
Held for you to read
53 before you launch.
Customize AI
Tools
1 needs approval
Shopify
Connected
- Get customer orders
- Update shipping address
- Send replacement order
- Refund order
Every other tool is off until you turn it on.
Copilot
Jessica · #48812
Read the conversation
Read #48812 in Shopify
Jessica is moving to a new address. I can change it on #48812 and send her a reply.
Update shipping address
Needs approval
#48812 · 214 Elm St, Austin TX 78704
Was 112 Oak Ave, Austin TX 78702
Reply to customer
Needs approval
Updated it, Jessica. Your order now goes to 214 Elm St, and it still leaves us Tuesday.
-
1
Draft
We will refund the $89.90 to your card.
-
Caught before sending
Never promise a refund.
-
3
Sent
I have passed this to the refunds team. They will come back to you today.
Guaranteed outcomes. Or every dollar back.
50%
AI automation in 30 days
30%
lower total bill
In writing, from day one.
$0
risk to you
Full refund if we miss.
Book a demo
Miss either number, every dollar back.
Secure by design.
Powering customer support for 3,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →
HIPAA
Third-party audited
GDPR
Audited · EU-ready
AES-256 Encryption
At rest · TLS A+ in transit
99.9% Uptime
AWS · 3 availability zones
Annual third-party penetration tests
Zero-trust corporate network
Continuous vulnerability scanning
SAML SSO · 2FA · RBAC
And the helpdesk your team works in.
One inbox for every channel and every brand.
Email, chat, SMS, WhatsApp, Instagram, Facebook, TikTok and the phone stack you already run, threaded into one queue. Every brand in one workspace, on the same rules.
Social comments and DMs land in the same queue as email, not in a second tool your social team owns.
Book a demoThe whole customer, on the ticket.
The order from Shopify, the subscription from CheckoutChamp, the parcel from AfterShip, the open return from Loop. Your agent changes any of them without leaving the ticket.
The AI reads the same record your agent does. That is what lets it finish a ticket instead of passing it on.
Book a demoWork reaches the right agent without anyone sorting it.
Assignment rules, round robin and balanced assignment share the load evenly. Spam is filtered and tickets are tagged as they arrive, and roles decide who sees what.
The queue is smaller before any of this runs, because the AI has already closed the repeat work.
Book a demoThe numbers your board asks for, ready on day one.
Out of the box dashboards for AI automation, volume, team performance, self-service, CSAT and revenue from support. Filter by brand, channel, team, tag, product or any custom field.
The AI automation report ranks why the AI handed off, so you always know what to fix next.
Book a demoIt runs on the stack you already bought.
Shopify, Recharge, Loop, Yotpo and Klaviyo, plus Aircall, Dialpad and JustCall for phone. Connect a tool and the AI can act in it, inside your permissions. Custom OMS or ERP goes through the API.
Book a demo
Run your own numbers.
Estimated annual savings
$194,494
55% lower than Gorgias
Per monthRichpanelGorgias
Software$2,495$8,143
People$10,5605 agents$21,12010 agents
Total$13,055$29,263
Richpanel resolves 50% with AI, guaranteed. Gorgias: 10-20% in the real world.
How this is calculated
Gorgias estimated at June 2026 list pricing: plan fees plus $0.90 per AI resolution. Richpanel: $99 per seat plus about $0.20 per AI conversation, $200 per month minimum. Illustrative at list pricing. Bring your invoice and we build your exact numbers on the demo.
We do the entire migration for you, start to finish.
Tickets, macros, tags and rules move over from Gorgias, Zendesk, Intercom and 5 other helpdesks.
Day 1
Your old tickets move in.
Day 2
Your AI starts training on them.
Day 5
We train your team.
Day 7
Test everything in copilot mode.
Day 14
Switch your AI to auto mode.
“We moved 18 agents the week before Black Friday. Zero backlog. First time in years.”
Cody PlofkerCEO, Jones Road Beauty
Proof, not promises.
Ridge
Jones Road
We're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.
Dan Wolgin
CEO, Ammunition Depot
90%+
CSAT Score
Richpanel transformed our customer support across Paleovalley and Wild Pastures, consolidating multiple channels, reducing response times, and improving CSAT. More than just a support tool, it's a true partner in growth.
Monica
Director of CS, Paleovalley
65%
Self-Service Resolutions
I've moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.
Mehtab S. Bhogal
Co-founder, Karta Ventures
Mehtab
Locked into your current helpdesk? We'll buy out the contract.
Don't wait for your renewal date. We cover up to 100% of your remaining contract when you switch.
Book a demo