Live Chat And Help Desk Software For Ecommerce

  • Easily connect your ecommerce store with Richpanel
  • Know everything about your customers
  • Deliver highly personalized and memorable customer experiences


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Average Rating of 4.7/5 on G2Crowd, Capterra and FinancesOnline

Convert More Visitors with a Modern Live Chat Designed for Ecommerce

Offer proactive support to high-intent visitors, guide shoppers to their favorite products and recover abandoned carts.


 

Increase Team Productivity with Intelligent Bots

Configure the concierge bot to automate repetitive tasks and free up human agents for more complex queries. Bots can automatically qualify visitors, set reply-time expectations and do intelligent assignments.


Manage All Support Channels from One Place

No need to maintain and manage multiple clunky tools. Provide customer service on channels like live chat, email, help desk and whatsapp from a single view.


 

Give Agents Complete Context About Customers and Visitors

Richpanel pulls in data from your ecommerce store so agents can view customer's previous orders and website activities. They can make intelligent product recommendations, assist more conversions and resolve customer queries quickly.


Measure & Incentivize Support Teams for Assisting Conversions

See how agents are performing at what truly matters - influencing sales. Apart from measuring customer feedback and response times, Richpanel measures what agents are influencing sales and creating long term customer relationships.

What Our Clients Are Saying?

  • Everything's in one place. What usually took minutes, now only takes a few seconds.
    Anne-Marie Chalmers
    Wellpride
  • Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
    Laura Willems
    Sign Site
  • We can view all customer orders and website activity inside the agent screen. This is a huge time saver and our agents dont have to switch back and forth between multiple tools anymore.
    May-Elise
    Omega3 Innovations

 

Integrate Your Favorite Ecommerce Apps

  • Stitch data from multiple sources into individual customer profiles.
  • Real time integration. Watch user's activity live as it happens.
  • API to connect custom and on-premise data sources.

Flawless Customer Service Is Just 2 Mins Away

Free up to 100 conversations/Month. No credit card required.


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