Used daily by 1,000+ ecommerce brands
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We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
We've realized a 30-40% self-resolution rate through Richpanel's self-service platform. We've freed up our customer service from answering self-resolvable questions.
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
This tool has been very helpful for the growth of our business. It's removed entirely the need for us to hire on another customer service team member.
60-80% of support tickets in ecommerce are repetitive. We help you automate them.Help your customers track orders, request returns, order edits, exchanges and other repetitive tasks without the help of agents. Provide immediate resolutions, round the clock.
Manage all your channels from one dashboard
Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without jumping around multiple tools.