AI helpdesk for CX teams at scale
Hire a team of AI agents that run your CX end to end. Your team handles the exceptions.
Guaranteed offer
We guarantee these results in your first 30 days, or your money back.
Claim your offerAlready pay for an AI add-on in Gorgias, Zendesk, Yuma, or Siena? You are billed twice: once for the ticket, again for the AI. Richpanel is one bill.
Resolve at least half your tickets automatically with Richpanel's AI agents and self-service.
If we don't deliver these results within 60 days, you'll receive a full refund, even if you're on an annual contract.
Our cost per ticket dropped around 70%, $500K in annual savings. CSAT went from 88% to 96% and held.
One platform
Your AI works on every channel. It pulls data and takes real actions in every tool you connect. Refunds, order tracking, subscription changes, handled.
Shopify
Google Sheets
Recharge
Loop Returns
AfterShip
Amazon
ShipStation
Redo
Skio
Loop Subscriptions
How big is your support team?
White-glove migration
We run your full migration from Gorgias, Zendesk, and more. You go live in 2 weeks, with no IT headaches.
Your AI ramps up
It starts in copilot mode, drafting every reply for your team. Switch it to fully autonomous when you are ready.
Lower costs, happier customers
Resolve at least half your tickets automatically, and save on every conversation from day one.
We migrate 40 to 60 brands per month from these platforms. One-click import for tickets, macros, tags, and users. Everything comes with you.
Six layers your team needs in a helpdesk. Same data, same context, same QA, whether a human is answering or the AI is.
The AI team your CX team manages. A CX Manager AI on top, frontline agents resolving conversations, copilots drafting for humans, and a QA agent reviewing every reply. Live performance, not just promises.
Email, chat, Instagram, WhatsApp, SMS, voice. One queue, one customer record, with Open / Snoozed / Closed states. No more multi-tab nightmare. The same inbox your AI agent works inside.
Routing the work, automatically. Assignment rules, round-robin, balanced load, multi-brand queues. The AI takes what it can; the rest lands with the right human, every time.
The reports your CFO actually opens. Top customer intents, FTE saved, CSAT, response time, revenue from support. One workspace tracks 4.7 CSAT and 60% one-touch resolution from this view.
A second AI grading every ticket. Pre-launch evals, live QA, and confidence scores on every reply. The AI never ships a bad answer because another AI catches it first, and your team sees exactly where the gaps are.
Automate the routine. Spam filtering, auto-tagging, ticket assignment. The stuff that burns out agents on password resets, gone by the time a human looks at the queue.
Run multiple brands from one workspace. Configure brand-specific AI and policies, and manage everything from one inbox, one team.
Compliance First
Powering customer support for 2,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →
SOC 2 Type II
Audited annually
HIPAA
Third-party audited
GDPR
Audited · EU-ready
AES-256 Encryption
At rest · TLS A+ in transit
99.9% Uptime
AWS · 3 availability zones
Or your money back. No hoops.
We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."
SOC 2 + HIPAA-audited · GDPR compliant