RichpanelRichpanel
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Automate 50%
of your tickets.
In 30 days.

AI agents and a helpdesk for ecommerce teams.

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Trusted by 3,000+ brands.

RidgeJones RoadRosabellaPlatefulALOHAMUD\WTR

See our customers’ results.

Aeons Ancient Roots olive oil on a Tuscan table

63% Resolved end to end by AI.

4.39/5 AI CSAT. Above the team’s 4.33.

Read the case study
A Ridge brass wallet and key case on an olive Ridge backpack

70% Lower cost per ticket.

96% CSAT, up from 88%.

Read the case study

Why brands switch to Richpanel.

1.Expert-led setup.2.Complex tickets, solved.3.Customers feel heard.

You run support.
We’ll run the setup.

Your implementation manager gets you to 50% automation in 30 days.

  • We move your data.
  • We build your integrations. Custom tools included.
  • We write and test your support steps.
See the launch plan
Richpanel migration interface importing users, groups, tags, fields, and macros

We move your data and workflows for you.

Cody Plofker
“The implementation was pretty immediate, which actually shocked me. It just went off without a hitch.”Cody Plofker CEO, Jones Road Beauty

Built for the
“it’s complicated”
tickets.

AI uses your tools
to resolve the whole ticket.
On every channel, phone calls included.

  • Email
  • Chat
  • Social
  • Phone

AI holds the Shopify shipment, saves the subscription and updates Recharge.

CSATAeons

Customer satisfaction · out of 5

Richpanel AI4.39
Human team4.33
05

AI that makes customers
feel heard.

AI sounds like your brand.
At Aeons, customers rated AI higher than the human team.

See Aeons’ results

The preferred platform for
fast growing subscription brands.

See why customers cancel and what makes them stay.

Example data. Save rate = customers who chose to stay ÷ cancellation requests.

Rosabella supplement collection
Rosabella
A customer holding Elavate Multi Collagen Superblend
Elavate
Purely Nutrient black seed oil with flowers and seeds
Purely Nutrient
UltimaPeak supplement pouches against an alpine landscape
UltimaPeak

Built for scale.

Plateful’s titanium pan on a kitchen counter

$0 to $12M/month.

90%more tickets
0agents added

June–September 2026 · Team stayed at 14.

Read the case study

Built for large support teams.

  • 110 agents

    From Zendesk

  • 88 agents

    From Gorgias

  • 100,000 tickets a month

    From Gorgias

  • 50,000 tickets a month

    From Kustomer

All this.
At a fraction of the cost.

See pricing
Sean Frank, CEO of RidgeSean Frank CEO, Ridge
Ridge

The bill went down.
Satisfaction went up.

See Ridge’s results
70%lower cost per ticket
96%CSAT, up from 88%

Run your own numbers.

Estimated annual savings$194,494

55% lower than Gorgias

Estimated monthly cost · USD
Per monthRichpanelGorgias
Software$2,495$8,143
Team$10,5605 agents$21,12010 agents
Total$13,055$29,263
Book a demo See pricing

Common questions

Why are people switching to Richpanel?

AI tools can take weeks to set up. We do that work for you:

  1. We do the heavy lifting.

    Your implementation manager moves your data, connects your tools and writes your support steps. You reach 50% automation in 30 days.

  2. AI resolves the hard tickets.

    AI uses your tools to solve hard tickets, even when it takes several steps.

  3. Customers give AI high ratings.

    At Aeons, AI scored 4.39/5, above the human team’s 4.33.

Is Richpanel a helpdesk or an AI agent?

Both. Your team and AI agents share one platform, with the same customer details, rules and tools. It covers email, chat, social and phone, and AI answers on every one. Explore the helpdesk · Explore AI agents

We’re still under contract. Can we switch?

Yes. Richpanel can buy out up to 100% of your remaining helpdesk contract. We agree on the buyout before you switch. Your current helpdesk stays live until Richpanel is ready.

What if we use custom tools or need help with SOPs?

We handle that too. Your implementation manager writes your support steps (SOPs) and connects your tools, including custom ones. We use your past tickets and policies, then test everything with your team before launch.

Can we test AI on our own tickets?

Yes. We test AI on your past tickets and policies before it replies to customers. Your team can approve replies and actions first. When you’re ready, let AI handle the tasks you choose on its own.

How do we stay in control after launch?

You choose which actions need approval. Sensitive replies get an extra check. If AI has no instructions, it asks a person for help. AI checks every closed conversation and flags repeat problems. You approve changes before they go live. Explore AI safety

How much work is the switch?

We move your data, connect your tools, write your support steps and train your team. You share your policies, review the setup and approve the launch. Your current helpdesk stays live until you’re ready.

What if we don’t reach 50% automation?

AI must resolve at least 50% of eligible conversations in your first 30 days after go-live. If it falls short, you can claim back the Richpanel subscription fees paid for those 30 days.

See the terms for which conversations and fees are covered, and when to claim. Read the full guarantee

How do you protect our customer data?

Independent experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards. Your data is encrypted when stored and sent. You control who can access it. See our audit reports and security details in the Trust Center. Explore the Trust Center

Automate half your
support tickets.

Book a demo 50% automation guarantee. See terms