Automate your Customer Service. Just like Amazon.
What if your ecommerce store could automate 40% to 60% of your support tickets? What if your agents could spend time with customers that are likely to purchase? See how 1500+ companies are using Richpanel to deliver exceptional customer service.
Watch 5-min Video demo
Customer stories
We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.
Julian Quintães, CEO
Pawz.com
This tool has been very helpful for the growth of our business. It’s removed entirely the need for us to hire on another customer service team member.
Jessica Taylor
CX, CaliRaisedLed.com
We’ve realized a 30-40% self-resolution rate through Richpanel’s self-service platform. We’ve freed up our customer service from answering self-resolvable questions.
Hov Mkhitaryan
Head of Product, 310Nutrition.com
We were really excited about Richpanel before on-boarding due to the amazing self-service options available for our customers and they have not disappointed! The deflection rates for their self-service portal easily surpass the rates seen with other popular tools!
Alice Warren
Head of CX, Shethinx.com
Self-Service Portal
Auto resolve 40-60% of support tickets
Help your customers track orders, request returns, exchanges and other repetitive tasks. So your agents can focus on customers really in need.
Agent Helpdesk
See all channels & order data in one place
Respond faster to customers on email, Live Chat, Facebook, Instagram from one place. See purchase history & take order actions without jumping around multiple tools.
Powerful Reporting
Surface critical issues in product, processes and website.
Richpanel analyses thousands of tickets and categorizes them into easy to understand buckets so you know which issues need your attention.
Integrate your entire ecommerce stack
Get setup in 30 minutes or less. Our plug-n-play integrations make it simple to connect your ecommerce store, support channels and apps.
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