Ecommerce helpdesk for effortless customer service

  • Manage all customer messages in one place
  • Collaborate across functions for faster resolution
  • Personalize interactions with full customer context
  • Perform ecommerce actions inside the helpdesk
  • Use data to improve performance and experience




5/5 rating on G2Crowd and Capterra

Who else wants to save 15 hours every week per agent?

15 hours - the average time saved by each agent each week, after switching to Richpanel. Spend less time switching between tools. More time to talk to customers and build loyalty.


 

Manage all customer messages from one simple, collaborative inbox

With Richpanel, customers can contact you on live chat, email, contact forms & Whatsapp. And you can manage all messages from a simple, collaborative inbox.

Get this shared inbox
 

Personalize interactions with complete customer context

Spend less time switching tools. Richpanel pulls in customer's order data, website activities and conversation history next to customer's profile. Agents can see and use the data in responses and templates. They have all the context to assist customer quickly, at scale.

Connect helpdesk with your store
 

Perform ecommerce actions right inside the helpdesk

Let the agents perform the most common ecommerce tasks right inside the helpdesk. With Richpanel, you can allow agents to create, modify and cancel orders, change shipping addresses and issue refunds without logging into the ecommerce store ever.

Power up your support

 

Easily collaborate across functions for faster resolution

Built for ecommerce businesses of all sizes, Richpanel allows you to easily collaborate across multiple users, teams, functions and even multiple stores to streamline your support process. Provide faster resolution with an efficient process in place.

Make collaboration fun

 

Use data to improve performance and experience

Richpanel gives you all the data you need to optimize your support system. Know how your support teams, agents are affecting your sales, major issues your customers are facing and how satisfied they are with the support they receive.

Get started now
  • We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations
  • Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
    Laura Willems
    Sign Site
  • Everything's in one place. What usually took minutes, now only takes a few seconds.
    Anne-Marie Chalmers
    Wellpride

Ready to power up your customer support?


Free up to 100 conversations/month. Unlimited users. No credit card required.

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