Build Your Business Around Your Customer

Richpanel is a CRM and customer service help desk specially designed for ecommerce stores.


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Average Rating of 4.7/5 on G2Crowd, Capterra and FinancesOnline

 

Support Customers On All Channels

With Richpanel, customers can contact you through their channel of choice and you can manage all conversations from one unified inbox.



Deliver Exceptional Service With Customer 360 Profiles

By pulling in customer data from your apps, Richpanel builds a comprehensive profile for each customer that employees throughout the organization can access to provide a consistent, personalized service no matter how they interact with the customer.


 

Automate Support With Bots

Majority of ecommerce support requests are repetitive. You can automate these requests by using smart conversational bots and use humans for more complex support requests. Use conversational bots to:

  • Automate responses to common requests
  • Collect data that agents would anyways do at the beginning of each conversation
  • Do skill-based routing
  • Prioritize responses to time-sensitive requests and VIP customers

What Our Clients Are Saying?

  • Everything's in one place. What usually took minutes, now only takes a few seconds.
    Anne-Marie Chalmers
    Wellpride
  • Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
    Laura Willems
    Sign Site
  • With built-in ecommerce actions and macros, we are able to scale up requests without adding more members to the team.
    May-Elise
    Omega3 Innovations

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