Game-changing customer service for ecommerce

Richpanel is the customer service platform for ecommerce stores to deliver ridiculously effective and personal customer support at scale.




5/5 rating on G2Crowd and Capterra

Instantly resolve up to 80% of the common issues with self service

Upto 80% of ecommerce support cases are repetitive. With Richpanel, you can create self-service dashboards to automate these common cases. Customers get instant resolutions without waiting on agents. And agents can focus on customers that are really in need.

Learn more about self-service

 

Manage all customer messages from one simple, collaborative inbox

With Richpanel, customers can contact you on live chat, email, contact forms & Whatsapp. And you can manage all messages from a simple, collaborative inbox.

Get this shared inbox

Personalize interactions with complete customer context

Spend less time switching tools. Richpanel pulls in customer's order data, website activities and conversation history next to customer's profile. Agents can see and use the data in responses and templates. They have all the context to assist customer quickly, at scale.

Connect helpdesk with your store
 

Perform ecommerce actions right inside the helpdesk

Let the agents perform the most common ecommerce tasks right inside the helpdesk. With Richpanel, you can allow agents to create, modify and cancel orders, change shipping addresses and issue refunds without logging into the ecommerce store ever.

Power up your support

Easily collaborate with team members

Invite peers to help you on a case. When you tag a peer in Richpanel, they get an email with complete context including chat history, customer timeline and order information. They have all data necessary to provide assistance without any back and forth.

Make collaboration fun

 

Powerful reporting to measure and improve customer service

Powerful analytical tools to view support and revenue metrics by teams, issue type, resolution times and more.

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  • We can see customer's orders & tracking info right inside the agent screen. This is a huge time saver and our agents don't have to switch back and forth between helpdesk & store admin anymore.
    May-Elise
    Omega3 Innovations
  • Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
    Laura Willems
    Sign Site
  • Everything's in one place. What usually took minutes, now only takes a few seconds.
    Anne-Marie Chalmers
    Wellpride

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