Average Rating of 4.7/5 on G2Crowd, Capterra and FinancesOnline
Convert More Visitors with a Modern Live Chat Designed for Ecommerce
Offer proactive support to high-intent visitors, guide shoppers to their favorite products and recover abandoned carts.
Increase Team Productivity with Intelligent Bots
Configure the concierge bot to automate repetitive tasks and free up human agents for more complex queries. Bots can automatically qualify visitors, set reply-time expectations and do intelligent assignments.
Manage All Support Channels from One Place
No need to maintain and manage multiple clunky tools. Provide customer service on channels like live chat, email, help desk and whatsapp from a single view.
Give Agents Complete Context About Customers and Visitors
Richpanel pulls in data from your ecommerce store so agents can view customer's previous orders and website activities. They can make intelligent product recommendations, assist more conversions and resolve customer queries quickly.
Measure & Incentivize Support Teams for Assisting Conversions
See how agents are performing at what truly matters - influencing sales. Apart from measuring customer feedback and response times, Richpanel measures what agents are influencing sales and creating long term customer relationships.
What Our Clients Are Saying?
Everything's in one place. What usually took minutes, now only takes a few seconds.
Made the switch from Kayako and never looked back. The integration with Magento is super helpful and we dont have to switch between multiple screens to answer customer queries.
We can view all customer orders and website activity inside the agent screen. This is a huge time saver and our agents dont have to switch back and forth between multiple tools anymore.
Integrate Your Favorite Ecommerce Apps
- Stitch data from multiple sources into individual customer profiles.
- Real time integration. Watch user's activity live as it happens.
- API to connect custom and on-premise data sources.