AI helpdesk for CX teams at scale

Hire an AI agent. And the helpdesk your team works in.

9,180 resolved in the last hour across 2,000+ brands

The AI resolves refunds, order tracking, subscriptions, cancellations, and every scenario it has autonomy over. Your team handles the approvals and exceptions.

See it built on your brand

20-min call
No engineering
SOC 2 + HIPAA-audited

Richpanel shared inbox: an Instrument Serif headline reads 891 resolved by AI agent, 393 with your team, 9,909 closed. Below it, seven conversations from the live inbox. Five are tagged with a green Resolved by AI or Saved by AI badge on the right (return, replacement, subscription save, address change, product recommendation). Two are tagged with a human pill showing Maya and Diego working (bulk order, wholesale partnership)

The AI agent resolves Tier 1 end to end, autonomously, on every channel.

Your team picks up the exceptions, with an AI copilot drafting and summarizing.

The helpdesk is the shared inbox they both work in.

Proof, not promises.

70%

lower cost per ticket

Our cost per ticket dropped around 70%, $500K in annual savings. CSAT went from 88% to 96% and held.

Sean Frank

CEO, The Ridge

FTEs reallocated

Last BFCM, for the first time in years, we had zero backlog after the holiday surge. They had us live in under 2 weeks. My team handled the busiest time of the year without breaking a sweat.

Cody Plofker

CEO, Jones Road Beauty

50%

SaaS cost savings

50% cost savings. CSAT held at 90%+. Trustpilot lifted from 2.2 to 4.4, organic.

Matt Bertulli

Co-founder & CEO, Pela

Karta Ventures

72%

fewer tickets

Moved three brands over. One saw a 72% drop in ticket volume. Zero migration issues.

Mehtab S. Bhogal

Co-founder & CEO, Karta Ventures

Uses your tools to resolve issues from start to finish.

TrackingOrder status checks answered instantly with live carrier context.
RetentionSubscription cancellations handled with policy-safe save offers and escalation rules.
RefundsDamage claims verified, routed, and resolved without a human lookup.
SalesProduct recommendations made from customer context, catalog data, and brand policy.

Richpanel · Live Conversation

AI resolving

Plugs into the stack you already run on.

SShopify
GGoogle Sheets
RRecharge
LLoop Returns
AAfterShip
aAmazon
SShipStation
RRedo
SSkio
LLoop Subscriptions
+ 40 more

What the hire produces, in numbers.

70-80%Resolved autonomouslyAt maturity. 50% is guaranteed in the first 30 days.

~$0.30Per conversationVersus $2 to $10 for a human reply.

8 secFirst responseEvery channel, 24/7, 365.

4.7 / 5CSATOn AI-resolved conversations.

“But we already have a helpdesk. Switching is a pain.”

We get it. Moving sucks. The good news is, we made the process painless.

Settings · Integrations · Helpdesk migration. Importing from Zendesk (acme.zendesk.com): 482,000 conversations at 37 percent, ~2 hours remaining. Tags 140 of 140 done, Custom fields 28 of 28 done, Users 23 of 100 in progress, Macros queued, Conversations pending, Internal notes pending.

Get up and running in 2 weeks.

Day 1: Everything imported. Zero downtime.

Tickets, custom fields, routing rules, macros, internal notes. All via API. Your team keeps answering on the old system while we move everything in parallel.

Day 3: Your AI is live on real tickets.

The CX Manager AI learns your site, drafts your SOPs, wires tools, and stress-tests itself. Past tickets become training data. You don't start from zero.

Day 7: Team trained. You're switched over.

Your Implementation Manager owns the entire cutover: training, QA, and go-live. 99.7% parallel-mode accuracy before you flip the switch.

Switching from Gorgias or Zendesk? We migrate 40 to 60 brands per month from these platforms. One-click import for tickets, macros, tags, and users. Everything comes with you.

See how easy it is to switch

Inbox, routing, reporting, QA. And the AI working in all of it.

Six layers your team needs in a helpdesk. Same data, same context, same QA, whether a human is answering or the AI is.

The Richpanel AI team. A CX Manager AI orchestrating a frontline customer AI, an agent copilot, and a QA agent, with live performance metrics

The AI team your CX team manages. A CX Manager AI on top, frontline agents resolving conversations, copilots drafting for humans, and a QA agent reviewing every reply. Live performance, not just promises.

Richpanel omnichannel inbox showing Channels (Email, Facebook, Instagram, WhatsApp, Aircall, SMS) and Brands (SwiftPim, LuxeSkin, FitNation) in the sidebar with live conversations

Email, chat, Instagram, WhatsApp, SMS, voice. One queue, one customer record, with Open / Snoozed / Closed states. No more multi-tab nightmare. The same inbox your AI agent works inside.

Routing the work, automatically. Assignment rules, round-robin, balanced load, multi-brand queues. The AI takes what it can; the rest lands with the right human, every time.

Richpanel analytics dashboard: top customer intents, FTE saved, CSAT, response time, revenue from support

The reports your CFO actually opens. Top customer intents, FTE saved, CSAT, response time, revenue from support. One workspace tracks 4.7 CSAT and 60% one-touch resolution from this view.

Richpanel QA layer: a second AI grades every resolution, scores confidence, and flags where an answer missed

A second AI grading every ticket. Pre-launch evals, live QA, and confidence scores on every reply. The AI never ships a bad answer because another AI catches it first, and your team sees exactly where the gaps are.

Automate the routine. Spam filtering, auto-tagging, ticket assignment. The stuff that burns out agents on password resets, gone by the time a human looks at the queue.

Multiple brands. One workspace.

Run every brand you operate from one workspace. Brand-specific AI voice, brand-specific policies, brand-specific reporting. One login for your team.

SwiftPim▾ 5 brands

Switch brand

SwiftPim AI live · 6 channels

LuxeSkin AI live · 5 channels

FitNation AI live · 4 channels

Northbound AI live · 5 channels

Pulse Wellness AI live · 3 channels

One workspace, every brand.

Brand-specific routing, SLAs, knowledge, and AI voice. Switch brands like switching folders. No separate login, no separate bill.

Brand-specific AI, central oversight.

Each brand gets its own trained AI agent. You see CSAT, resolution rate, and revenue across all of them in one dashboard.

20 minutes to add a brand.

Paste the URL, the AI crawls and builds brand voice and SOPs. No separate Gorgias account, no separate Zendesk seat.

Forchics runs 5 brands and 250K tickets a year from one Richpanel workspace. Karta Ventures consolidated 3 brands and saw a 72% ticket-volume drop on one of them.

Compliance First

Secure by design.

Powering customer support for 2,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →

SOC 2 Type II

Audited annually

HIPAA

Third-party audited

GDPR

Audited · EU-ready

AES-256 Encryption

At rest · TLS A+ in transit

99.9% Uptime

AWS · 3 availability zones

Annual third-party penetration tests Zero-trust corporate network Continuous vulnerability scanning SAML SSO · 2FA · RBAC

50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

See it built on your brand →

Built live on the call · 20 min · No credit card