Still onGorgias or Zendesk?Gorgias/Zendesk? See your savings

Helpdesk + AI agents
that sell, save, and retain.

They resolve half your support volume and win back the returns and subscribers you'd have lost. Your people handle the exceptions.

Book my 20-min demo
★★★★★ 4.7 on G2 · 4.8 on Shopify SOC 2 · HIPAA · GDPR

Richpanel's AI Concierge recommends a product and creates a cart, resolves a damaged-item claim with store credit, and saves a subscription cancellation with a retention offer.

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark
Lashify The Beard Club Raycon Modloft perfectwhitetee Pique Rosabella Good Chop Bambu Earth Popsmith ONNO Dad Gang

You aren't buying another AI tool. You're buying outcomes.

Refunds
−31%

Fewer refunds given away

The AI offers reship, exchange, or store credit before a refund.

Revenue
+$1.2M

Support becomes a sales channel

Every "where's my order?" becomes an upsell or re-order nudge.

Reviews
4.8★

More 5-star reviews

Instant, correct answers at 2 a.m. become public raves.

Headcount
18 → 10 agents

Staff for growth, not tickets

Order volume held or grew the whole way.

Jones Road · Cody Plofker, CEO
Tickets
−72%

Fewer tickets to handle

Cut ticket volume 72% on one of three brands. Zero migration issues.

Karta Ventures · Mehtab Bhogal
Setup + Switch
2 wks

Live in about two weeks

We do the migration for you. No six-month implementation.

Illustrative results. Yours depend on your ticket mix, we'll model them live on the demo.

★★★★★
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean FrankSean Frank · CEO, Ridge

See these numbers on your own ticket mix.

Book a Demo
// the quality-control layer

Tired of AI that took forever to set up and it still hallucinates?

Setup2 weeks to go live
Quality95% caught in flight
Cost~$0.20 / AI conversation
How Richpanel prevents bad replies
Before go-live Thousands of evals test and tune the AI.

Prompts, skills, retrieval, and tool calls are tested before the agent reaches production.

On every live reply
1 · AI drafts a reply

The first answer can be wrong.

Draft · not sent

Done. I refunded $189 to your card.

Blocked: the order was not verified and the refund exceeded your $100 cap.

2 · Richpanel checks it
Richpanel AI catches 95% of AI errors in flight, before a customer ever sees them.
  1. 01 A second AI reviews the output
  2. 02 Permissions and limits are enforced
  3. 03 Low confidence routes to a human
3 · Customer sees

The checked reply, or a human.

Verified reply

This refund needs approval, so I've routed it to the team.

No guess was sent to the customer.

Still on Gorgias or Zendesk?

What is support really costing you?

Pick your current helpdesk, then use your real volume and payroll.

Your estimated total CX costLive estimate
Per monthRichpanelGorgias
Platform + AI$1,800$6,520
AI resolution50%, guaranteed10-20% real-world
Agents needed24
Agent payroll$4,224$8,448
Total CX cost$6,024$14,968
Estimated annual savings$107,328
60% lower
Get your side-by-side cost

Illustrative, at list pricing. Richpanel: $99 per seat plus about $0.20 per AI conversation, $200 per month minimum. Your exact numbers are built live on the demo.

Watch Richpanel resolve a real ticket, start to finish.

Two minutes. One real ticket. Resolved end to end.

Show me how it works

Switching platforms has never felt like this.

We handle the move. Your team works as usual. Go live in about two weeks with no downtime. We'll buy out your contract.

1

We migrate your data

Macros, rules, tags, routing and full history, ported over by our team, not a checklist we email you.

2

We train your team

We onboard your agents and tune the AI on your playbooks, so nothing drops.

3

Go live in about 14 days

One calm morning you're fully switched, and wondering why you waited this long.

See how easy it is to switch →
★★★★★
We moved 18 agents the week before Black Friday. Zero backlog. First time in years.
Cody PlofkerCody Plofker · CEO, Jones Road Beauty

Real outcomes, for every customer.

−72%
72% fewer tickets on one of our portfolio brands, and we didn't cut a single corner on CX. Zero issues moving over.
Mehtab Bhogal
Mehtab Bhogal
Co-founder & CEO, Karta Ventures
18 → 10
Zero downside. The implementation was immediate, which actually shocked me. We cut our team from 18 to 10 with volume flat or up.
Cody Plofker
Cody Plofker
CEO, Jones Road Beauty
$500K/yr
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean Frank
Sean Frank
CEO, Ridge

Individual brand results. We'll model yours live on the demo.

Rated for the results, not the promises.

G24.7★★★★★
94 reviews
Shopify4.8★★★★★
115 reviews
AuditedSOC 2 · HIPAA · GDPRIndependently, zero exceptions
★★★★★

"We're saving a fortune, and it's handling over half of all support requests that used to need a human."

Dan Wolgin
CEO, Ammunition Depot
★★★★★

"Richpanel resolves about 65% of our tickets through self-service. My team finally focuses on the conversations that actually need a person."

Monica
Director of CS, Paleovalley
★★★★★

"72% decrease in ticket volume for one of our portfolio brands. Zero issues moving over, it was super smooth. We run everything on Richpanel now."

Mehtab BhogalMehtab Bhogal
Karta Ventures
★★★★★

"We cut our support software spend in half, and CSAT is above 90%. It does more for us at half the price."

Matt BertulliMatt Bertulli
Co-founder & CEO, Pela
★★★★★

"The AI actually resolves the ticket instead of drafting a reply I still have to send. At our volume, that difference is everything."

Head of CX
Supplements brand
★★★★★

"Onboarding was the easiest platform switch we've done. Their team ran the migration. We barely lifted a finger and never dropped a ticket."

Operations Director
Home goods brand

The 7 Deadly Sins of Customer Service in the Age of AI

Seven mistakes quietly hurting your CSAT, margins, and best agents, with a practical fix for each.

The Report
The 7 Deadly Sins of Customer Service in the Age of AI
Richpanel · 2026

// guaranteed offer

The Richpanel Double-Savings Offer.

We guarantee these results in your first 30 days, or your money back.

50% automation in 30 days

Resolve at least half your tickets automatically with Richpanel's AI agents and self-service.

At least 30% lower bill

Already pay for an AI add-on in Gorgias, Zendesk, Yuma, or Siena? You are billed twice: once for the ticket, again for the AI. Richpanel is one bill.

No-risk Guarantee

If we don't deliver these results within 30 days, you'll receive a full refund, even if you're on an annual contract.

Claim your offer

How eligibility and measurement work →