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Thoughts on the future of customer service, from the people and teams creating it.

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Ecommerce CRM
BFCM Strategies
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Latest Blog
Snow x Richpanel - Customer service team management
CX Strategies
6
min read
SNOW's Blueprint for Ecommerce Customer Service Team Management
Learn how SNOW redefined customer service and transformed it into a strategic function that has a direct impact on revenue.
Ajay Suresh
Marketing
Shopify Customer Accounts
Automation and Self-service
6
min read
Shopify Customer Accounts: Guide to Creating a Customer Account Page
Shopify Customer Accounts - best practices, examples and apps you can use to create a personalized shopify customer accounts page.
Amit RG
CEO
automating your ecommerce customer service
Customer Service
8
min read
How to Automate Ecommerce Customer Service
Discover the key steps involved in automating your ecommerce customer service without compromising on the customer experience. Tips, best practices, & more.
Amit RG
CEO
Return Rate Statistics
Ecommerce Analytics
9
min read
How to Reduce Ecommerce Return Rates: Statistics and Best Practices
Discover the impact ecommerce return rates have on your business ✔ Return Rate Statistics ✔ Common factors driving returns ✔ Actionable steps to reduce return rates.
Amit RG
CEO
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Richpanel Blog

The best practices, insights and stories on E-commerce customer service

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How Can a Customer Service Manager Make an Impact in 2024?
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6
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How Can a Customer Service Manager Make an Impact in 2024?
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3 WooCommerce Extensions to Boost Your Store in 2024
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10 Best Customer Service Software Platforms for 2024
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What is a Ticketing Service? A Comprehensive Guide for 2024
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How to Measure Customer Satisfaction:Ways & Best Practices
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Best Magento Helpdesk Extension for Seamless Customer Service 2024
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SNOW's Blueprint for Ecommerce Customer Service Team Management
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SNOW's Blueprint for Ecommerce Customer Service Team Management
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5 Best Shopify Helpdesk Apps for 2024
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Gladly Alternatives and Competitors 2024
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Top 5 Gorgias Alternatives in 2024
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Zendesk Alternatives and Competitors in 2024
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9 Benefits of Live Chat for Ecommerce
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Ecommerce Order Management System: How to Choose Best OMS Software
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Shopify Customer Accounts: Guide to Creating a Customer Account Page
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Customer Self Service: Benefits, Best Practices & Examples
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How to Automate Ecommerce Customer Service
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8
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Whatsapp for Ecommerce: How To Leverage WhatsApp Business API
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6 Ways To Boost Ecommerce Customer Engagement
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6 Ways To Boost Ecommerce Customer Engagement
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AI-Driven Customer Analytics: Using Data From Existing Tools
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4
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What Is an Ecommerce CRM and Why Do You Need One?
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The Simple Guide to Analytics for Ecommerce Websites
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The Simple Guide to Analytics for Ecommerce Websites
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What is an Identity Graph? | Everything You Need To Know
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What is an Identity Graph? | Everything You Need To Know
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Richpanel awarded for 'Great User Experience' by FinancesOnline
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Richpanel awarded for 'Great User Experience' by FinancesOnline
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1
Min Read
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Thank you! Your submission has been received!
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search icon
How Can a Customer Service Manager Make an Impact in 2024?
6
Min Read
How Can a Customer Service Manager Make an Impact in 2024?
eye icon
6
Min Read
3 WooCommerce Extensions to Boost Your Store in 2024
3
Min Read
3 WooCommerce Extensions to Boost Your Store in 2024
eye icon
3
Min Read
Outsourcing Customer Service: Pros and Cons
8
Min Read
Outsourcing Customer Service: Pros and Cons
eye icon
8
Min Read
AI for Customer Service in 2024: Examples & Tips
8
Min Read
AI for Customer Service in 2024: Examples & Tips
eye icon
8
Min Read
SaaS Customer Service Best Practices in 2024: Examples and Tips
5
Min Read
SaaS Customer Service Best Practices in 2024: Examples and Tips
eye icon
5
Min Read
Top 5 Customer Portal Software for 2024: Buyer's Guide
4
Min Read
Top 5 Customer Portal Software for 2024: Buyer's Guide
eye icon
4
Min Read
The Ultimate Guide to Choosing the Best Email to Ticket System for 2024
4
Min Read
The Ultimate Guide to Choosing the Best Email to Ticket System for 2024
eye icon
4
Min Read
Ticketing System Feature List For 2024
4
Min Read
Ticketing System Feature List For 2024
eye icon
4
Min Read
10 Best Customer Service Software Platforms for 2024
5
Min Read
10 Best Customer Service Software Platforms for 2024
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5
Min Read
What is a Ticketing Service? A Comprehensive Guide for 2024
3
Min Read
What is a Ticketing Service? A Comprehensive Guide for 2024
eye icon
3
Min Read
11 Help Desk Software for 2024 - Buyer's Guide
5
Min Read
11 Help Desk Software for 2024 - Buyer's Guide
eye icon
5
Min Read
Customer Service Email Templates: Best Practices & Sample Templates to Copy
8
Min Read
Customer Service Email Templates: Best Practices & Sample Templates to Copy
eye icon
8
Min Read
Best Customer Self Service Portals [with Use Cases & Examples]
7
Min Read
Best Customer Self Service Portals [with Use Cases & Examples]
eye icon
7
Min Read
Shopify vs Shopify Plus: Complete Features Comparison & Key Differences
7
Min Read
Shopify vs Shopify Plus: Complete Features Comparison & Key Differences
eye icon
7
Min Read
How Bicycle Warehouse Improved CX with a Lean Team after Moving from Zendesk
6
Min Read
How Bicycle Warehouse Improved CX with a Lean Team after Moving from Zendesk
eye icon
6
Min Read
Best Shopify Review Apps to Manage Product Reviews on Store
8
Min Read
Best Shopify Review Apps to Manage Product Reviews on Store
eye icon
8
Min Read
Best Ecommerce Tools to Drive Sales & Enhance CX
8
Min Read
Best Ecommerce Tools to Drive Sales & Enhance CX
eye icon
8
Min Read
Richpanel Named Momentum Leader In G2’s Winter Report 2023
7
Min Read
Richpanel Named Momentum Leader In G2’s Winter Report 2023
eye icon
7
Min Read
Game, Set, Match: Retention Strategies to Win your Customers Over
7
Min Read
Game, Set, Match: Retention Strategies to Win your Customers Over
eye icon
7
Min Read
Woocommerce Live Chat Plugins [Benefits & Best Practices]
6
Min Read
Woocommerce Live Chat Plugins [Benefits & Best Practices]
eye icon
6
Min Read
Best Shopify Returns App to Handle & Manage Returns on Stores
8
Min Read
Best Shopify Returns App to Handle & Manage Returns on Stores
eye icon
8
Min Read
Zendesk Features: How to Evaluate Zendesk for your Business
6
Min Read
Zendesk Features: How to Evaluate Zendesk for your Business
eye icon
6
Min Read
Building Customer Service Teams: Tips to Hire & Manage
6
Min Read
Building Customer Service Teams: Tips to Hire & Manage
eye icon
6
Min Read
Black Friday Checklist for Shopify Stores: Get Ready for BFCM 2023
8
Min Read
Black Friday Checklist for Shopify Stores: Get Ready for BFCM 2023
eye icon
8
Min Read
Best Woocommerce Support Ticket System [Top Helpdesk Plugins]
7
Min Read
Best Woocommerce Support Ticket System [Top Helpdesk Plugins]
eye icon
7
Min Read
Gorgias vs Zendesk: Customer Service Helpdesk Features Comparison
5
Min Read
Gorgias vs Zendesk: Customer Service Helpdesk Features Comparison
eye icon
5
Min Read
What is Multi Channel Customer Service? Benefits & Challenges
7
Min Read
What is Multi Channel Customer Service? Benefits & Challenges
eye icon
7
Min Read
How Bumpboxx Solved Customer Service Issues Common to Most eCommerce Brands
6
Min Read
How Bumpboxx Solved Customer Service Issues Common to Most eCommerce Brands
eye icon
6
Min Read
Ways to Create a Memorable Ecommerce Customer Experience
7
Min Read
Ways to Create a Memorable Ecommerce Customer Experience
eye icon
7
Min Read
How to Measure Customer Satisfaction:Ways & Best Practices
8
Min Read
How to Measure Customer Satisfaction:Ways & Best Practices
eye icon
8
Min Read
Best Magento Helpdesk Extension for Seamless Customer Service 2024
6
Min Read
Best Magento Helpdesk Extension for Seamless Customer Service 2024
eye icon
6
Min Read
SNOW's Blueprint for Ecommerce Customer Service Team Management
6
Min Read
SNOW's Blueprint for Ecommerce Customer Service Team Management
eye icon
6
Min Read
5 Best Shopify Helpdesk Apps for 2024
5
Min Read
5 Best Shopify Helpdesk Apps for 2024
eye icon
5
Min Read
Best Shopify Live Chat Apps in 2024
7
Min Read
Best Shopify Live Chat Apps in 2024
eye icon
7
Min Read
Kustomer Alternatives and Competitors in 2024
5
Min Read
Kustomer Alternatives and Competitors in 2024
eye icon
5
Min Read
ReAmaze Alternatives and Competitors 2024
5
Min Read
ReAmaze Alternatives and Competitors 2024
eye icon
5
Min Read
Gladly Alternatives and Competitors 2024
5
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Gladly Alternatives and Competitors 2024
eye icon
5
Min Read
Top 5 Gorgias Alternatives in 2024
5
Min Read
Top 5 Gorgias Alternatives in 2024
eye icon
5
Min Read
Zendesk Alternatives and Competitors in 2024
5
Min Read
Zendesk Alternatives and Competitors in 2024
eye icon
5
Min Read
9 Benefits of Live Chat for Ecommerce
5
Min Read
9 Benefits of Live Chat for Ecommerce
eye icon
5
Min Read
5 Reasons Why you Need to Make The Switch from ReAmaze
6
Min Read
5 Reasons Why you Need to Make The Switch from ReAmaze
eye icon
6
Min Read
Strategies to Boost Customer Experience
5
Min Read
Strategies to Boost Customer Experience
eye icon
5
Min Read
Ecommerce Order Management System: How to Choose Best OMS Software
16
Min Read
Ecommerce Order Management System: How to Choose Best OMS Software
eye icon
16
Min Read
Shopify Customer Accounts: Guide to Creating a Customer Account Page
6
Min Read
Shopify Customer Accounts: Guide to Creating a Customer Account Page
eye icon
6
Min Read
Customer Self Service: Benefits, Best Practices & Examples
6
Min Read
Customer Self Service: Benefits, Best Practices & Examples
eye icon
6
Min Read
How to Automate Ecommerce Customer Service
8
Min Read
How to Automate Ecommerce Customer Service
eye icon
8
Min Read
Ecommerce Helpdesk: Provide great customer service
6
Min Read
Ecommerce Helpdesk: Provide great customer service
eye icon
6
Min Read
Best Ecommerce Live Chat Software for Store in 2024
6
Min Read
Best Ecommerce Live Chat Software for Store in 2024
eye icon
6
Min Read
How to Reduce Ecommerce Return Rates: Statistics and Best Practices
9
Min Read
How to Reduce Ecommerce Return Rates: Statistics and Best Practices
eye icon
9
Min Read
Manage Yotpo reviews directly from Richpanel Help Desk Software
3
Min Read
Manage Yotpo reviews directly from Richpanel Help Desk Software
eye icon
3
Min Read
Best Shopify Apps for Ecommerce Store in 2024
7
Min Read
Best Shopify Apps for Ecommerce Store in 2024
eye icon
7
Min Read
Ecommerce Call Center: Guide to Set up Call Center for Ecommerce Business
4
Min Read
Ecommerce Call Center: Guide to Set up Call Center for Ecommerce Business
eye icon
4
Min Read
Whatsapp for Ecommerce: How To Leverage WhatsApp Business API
6
Min Read
Whatsapp for Ecommerce: How To Leverage WhatsApp Business API
eye icon
6
Min Read
6 Ways To Boost Ecommerce Customer Engagement
7
Min Read
6 Ways To Boost Ecommerce Customer Engagement
eye icon
7
Min Read
AI-Driven Customer Analytics: Using Data From Existing Tools
4
Min Read
AI-Driven Customer Analytics: Using Data From Existing Tools
eye icon
4
Min Read
What Is an Ecommerce CRM and Why Do You Need One?
6
Min Read
What Is an Ecommerce CRM and Why Do You Need One?
eye icon
6
Min Read
The Simple Guide to Analytics for Ecommerce Websites
7
Min Read
The Simple Guide to Analytics for Ecommerce Websites
eye icon
7
Min Read
What is an Identity Graph? | Everything You Need To Know
5
Min Read
What is an Identity Graph? | Everything You Need To Know
eye icon
5
Min Read
Richpanel awarded for 'Great User Experience' by FinancesOnline
1
Min Read
Richpanel awarded for 'Great User Experience' by FinancesOnline
eye icon
1
Min Read
face with head
No Results Found!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.