Let customers manage their orders
Customers don’t need to “raise a ticket” to make edits to their Amazon order, change the shipping address, or if they forget their coupon code. Give your customers the same experience on your website.
Defaults that cover common use cases out of the box
Every Richpanel account comes with pre-loaded defaults that will work for 80% of the ecom use cases. Get set up in minutes.
Automate “where is my order” tickets
30% of tickets in ecommerce are related to shipping status, which can be completely automated with Richpanel’s order tracking capabilities.
No one came close to what this system could do for us! Our volume ended up decreasing by 55%. You can showcase different questions and provide different replies if the order contains a specific SKU, a specific tag, if the order is fulfilled/unfulfilled, and so much more….
Set limits and time-windows for every order action
Want to allow order edits but only for 15 mins? Set a time limit and eligibility condition for edit, cancel, change ship address.
Out-of-the-box integration with Shopify APIs
Order management is completely integrated with Shopify APIs. Supports order edits, cancelations and refunds out of the box. No developer intervention required.
Use APIs to integrate with systems of your choice
Build custom APIs to make it work with a cart platform of your choice, take actions on your RMA, OMS, etc.
Explore other capabilities
Help customers add/remove items, change shipping address with a Self-Service interface.
Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.
Deploy a branded FAQ Help Center in minutes.
Collect contextual data based on situation before agent hand off.
Design custom flows to automate scenarios unique to your business.
Let customers edit and change subscriptions from the Self-Service portal
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including Self-Service flows, automation rules and assignment logic.