50% resolution in 30 days. Or every dollar back. See the guarantee →

Pricing

Your next few hires will be AI.

Hire AI agents

AI agent

Resolves end-to-end on your brand, escalates when stuck.

$500/month

$0.25 per conversation

Does the work of

Works across every channel: email, chat, social, SMS, WhatsApp, voice
Trained on your policies and brand voice
Escalates to humans when stuck
Helpdesk seats for your human team at $100/seat/month
50% resolved in 30 days, or full refund

Book a demo →

For 10+ agents

Enterprise

Multi-brand operations, regulated industries, custom evals and SLAs.

Custom

Volume pricing

HIPAA, SOC 2 Type II and GDPR audited
Multi-brand orchestration: one platform, every brand, no per-brand fees
Transparent evals: your CX team authors every test case
Dedicated CX Manager AI per brand
SSO, custom DPA, custom SLA, dedicated success engineer
White-glove migration from Zendesk or Gorgias at any scale

Talk to sales →

Sample bill 2 AI agents $500 + 3 helpdesk seats $300 = $800/mo Build your own →

The math

Plug in your payroll. Watch the delta.

Pick how many FTEs you'd like to hire. Adjust your fully loaded cost per agent. Numbers update live, no email gate.

FTEs to hire

5 FTEs

~5,000 conversations/mo

1510152025+

Your fully loaded cost per FTE

$ /month

Monthly savings

$13,750

5 FTEs at $3,000/mo · vs Richpanel AI

92% lower

Annual savings

$165,000

Recurring · scales with volume

AI cost

$1,250/mo

~$0.25 per conversation

Assumes ~$0.25/conv at 1,000 conv per FTE. 10+ FTEs get volume pricing · Open the full calculator →

Switching from Gorgias or Zendesk? We migrate 30 to 50 brands per month from these platforms. One-click import for tickets, macros, tags, and users. Everything comes with you.

Real results

Proof, not promises.

Cost per ticket dropped 70%. CSAT lifted from 88% to 96%.

Sean Frank

CEO, The Ridge

70%Drop in cost per ticket

$500kAnnual savings

First BFCM in years with zero backlog after the holiday surge.

Cody Plofker

CEO, Jones Road Beauty

18 → 10Agents (revenue up)

25% → 11%Ticket-to-order ratio

50% cost savings. Trustpilot lifted 2.2 to 4.4.

Matt Bertulli

Co-founder & CEO, Pela

50%SaaS cost savings

2.2 → 4.4Trustpilot, organic

Mehtab S. Bhogal, Co-founder of Karta Ventures

Moved 3 brands to Richpanel. 72% drop in tickets on one.

Mehtab S. Bhogal

Co-founder, Karta Ventures

72%Decrease in ticket volume

3 brandsOne platform

Compliance First

Secure by design.

Powering customer support for 2,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →

SOC 2 Type II

Audited annually

HIPAA

Third-party audited

GDPR

Audited · EU-ready

AES-256 Encryption

At rest · TLS A+ in transit

99.9% Uptime

AWS · 3 availability zones

Annual third-party penetration tests Zero-trust corporate network Continuous vulnerability scanning SAML SSO · 2FA · RBAC

FAQ

What if it doesn't hit 50%?

You get a full refund. We set up on your real business, with your policies and integrations. If your AI hire doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration, no fine print.

How do you prevent hallucinations?

Four layers. First, pre-launch evals run 1,000+ simulations on your SOPs before the AI ever talks to a customer. Second, a separate QA AI reviews every reply before it sends. Third, actions like refunds and cancellations use deterministic tool execution, not guesswork. Fourth, when confidence drops, it escalates to a human instead of guessing. The result: grounded in your data, never invents information.

We tried AI chatbots before and they were terrible.

So did most of our customers. Old chatbots were decision trees pretending to be smart. Richpanel AI uses frontier LLMs (Claude, GPT) grounded in your actual data: orders, policies, history. It reasons, not pattern-matches. And when it's unsure, it escalates instead of guessing. Night and day difference.

How long does setup take?

Give us your URL. CX Manager generates your full setup in one conversation. Under 20 minutes on average.

Can I control what the AI is allowed to do?

Completely. You set which actions require human approval (refunds, cancellations, exchanges) and which the AI can execute autonomously (order status, FAQs, tracking). Your SOPs are the AI's operating manual.

Do you import historical ticket data from our current helpdesk?

Yes. Past tickets, contacts, custom fields, macros, and tags all transfer. Macros become AI SOPs. Tags train brand voice. We migrate 30 to 50 brands per month from these platforms. Most migrations go live in 3 to 7 days with zero downtime.

Which channels do you support?

Email, live chat, social messaging, WhatsApp, SMS, and marketplace channels. All unified in one inbox. Deep integrations with Shopify, Loop, Recharge, TikTok Shop, AfterShip, and more. If you need something we don't have, tell us.

What if we're not ready to go live until next quarter?

Start setup now, go live whenever. Your configuration, SOPs, brand voice, and integrations all persist. Setup work doesn't get thrown out. When you're ready to flip the switch, you're already trained.

How do seats and credits work?

Seats are for humans using the helpdesk. Credits are AI capacity for model usage. Each plan includes both. If your team grows, add seats at $100/mo. If conversation volume grows, buy credit packs without changing the rest of your setup.

What happens when credits run out?

Conversations route to human agents. Buy credit packs anytime (1K, 5K, 10K, or 25K) for instant AI capacity. Larger packs save up to 17%.

Do unused credits expire?

You get extra time to use unused credits after your plan ends. Monthly billing gets a 15-day grace period; yearly billing gets 90 days. After that, unused credits expire.

Is my data safe?

Never trains models. SOC 2 Type II, GDPR, CCPA. Encrypted everywhere.

Our volume is low, under 50 tickets a day. Does this make sense for us?

Honestly: ROI kicks in above roughly 3 agents or ~2,000 conversations/month. Below that, the $500/mo plan can still pay back through 24/7 coverage and nights/weekends, but book a call first. We'll tell you honestly if it's a fit or if you should wait.

Can we use our own API keys instead of your credits?

We don't offer BYO API keys. Credits don't just buy tokens. They pay for the full hire: orchestration, safety layers, compliance, escalation, and continuous tuning. We negotiate bulk commitments with every AI provider, and those volume rates are baked into your credit price. That's how the per-conversation cost stays lower than any alternative.

What every hire includes

Same AI, same training, every plan.

No tiered safety. No locked integrations. No "contact sales for security." Your AI hire on Pro gets the same intelligence, compliance, and setup help as Enterprise. The only difference is how many conversations it handles.

✓ Speaks in your brand voice, not a generic bot

✓ Works 24/7/365, no shifts or overtime

✓ Email, chat, social, SMS, WhatsApp in one inbox

✓ Manage multiple brands from one platform

✓ QA AI reviews every reply before sending

✓ Escalates to humans when unsure

✓ Saves subscriptions before cancelling

✓ Shopify, Loop, Recharge, TikTok Shop, AfterShip

✓ SOC 2 + GDPR + CCPA compliant

✓ Gets smarter with every correction

50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

See it built on your brand →

Discovery · Demo + business case · 30-day paid pilot · Live