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Product

AI Agents AI Safety Helpdesk Self-Service Portal Social Media AI Returns & Exchanges

Results

Customer Stories 50% Performance Guarantee Trust Center

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Pay Less, Automate More.

50% of your tickets resolved in 30 days.Or every dollar back, in writing.

Minimum 30% savings when you switch.From Gorgias, Zendesk, Sierra, Decagon and more.

Helpdesk Seats

The inbox your people work in. Every channel in one view per customer, with their orders and history in the same pane.

$99 per seat, per month

No per-ticket fee on top of the seat. Your team's replies are never metered.

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What's included

Unified inbox across every channel, one view per customer
Round robin, assignment rules, teams and multi-brand queues
CSAT, team performance and revenue reporting, plus a custom report builder
Macros, saved views, internal notes and custom fields
Customer, order and subscription context in the same pane as the reply
One-click migration from Gorgias or Zendesk, and we buy out what is left of your contract

AI Agents

The repeat tickets that bury your team. Order tracking, cancellations, subscriptions, returns and refunds, resolved end to end.

$0.20 per AI handled conversation

Roughly 15x cheaper than a human conversation and 5x cheaper than other AI.

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What's included

70 to 80% of conversations resolved end to end at maturity
Email, chat, social, SMS and WhatsApp on the same meter
Trained on your policies. Escalates when it is unsure, never guesses
You choose the model and the token budget: Claude, GPT or Gemini
QA AI reviews 100% of conversations and feeds the misses back
Copilot for your human agents, researching and drafting on the same meter
Charged once. No second fee for the ticket the AI already resolved

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Add-ons

More, on the house.

Two more agents and a self-service portal, at no add-on fee. They run on the same conversation meter you already pay for, and Returns is the one that costs extra, from $99 a month.

QA Agent

Reads every closed conversation and tells you exactly where the answer went wrong. You approve the fix in one click.

Free no add-on fee

The conversations it reviews run on the same conversation meter you already pay for. Nothing new on the bill.

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What's included

100% of conversations reviewed, not a sample
Finds knowledge gaps and wrong answers
Ranks every miss by how often it happens
Feeds every fix back into better AI replies

Social Media Agent

Answers the comments and DMs under your ads at 2am, in your voice. Hides the spam before a shopper reads it.

Free no add-on fee

Social runs on the same conversation meter as email and chat. One meter for every channel, never a new bill per channel.

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What's included

Replies to comments and DMs 24/7
Hides spam and offensive comments
Works on organic posts and paid ads
Escalates to your team when unsure

Self-Service Portal

Your customers answer their own "where is my order" before it ever becomes a ticket. Branded, 24/7, no agent touched.

Free no add-on fee

A question answered here never becomes a ticket, so it costs you nothing on either meter.

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What's included

Order tracking and WISMO deflection
Branded help center and FAQs
Self-serve returns, exchanges and cancellations
Works across every channel you support

Returns & Exchanges

Turns return requests into exchanges, so the revenue stays with you. Shoppers fund their own labels through Returns Protection at checkout.

$99 per month to start

The one add-on that costs extra. Improve your exchange ratio 10% in 60 days, or every dollar back.

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What's included

Automated return and exchange policies
Shop Now exchanges and bonus store credit
Carrier rate shopping and fraud prevention
Labels funded by Returns Protection at checkout

50% resolution in 30 days. Or every dollar back.

We set Richpanel up on your real business, policies, and tools, then guarantee the result. The risk stays with us.

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50% resolution in 30 days

The AI resolves at least half your conversations on its own, set up on your real policies, tools, and past tickets.
30% lower bill

Your total support bill drops at least 30%, in writing. Zendesk and Gorgias charge for the ticket and again for the AI resolution. Here it is one meter.
Full money-back guarantee

Miss either number in 30 days and you get every dollar back. No proration, even on an annual contract.