Ridge cut cost per ticket 70%.
AI took the repeat volume. CSAT climbed from 88% to 96%.
4.7 on G2
4.8 on Shopify
70%Lower cost per ticket.
~$500KBack every year.
96%CSAT, up from 88%.
Automate the volume. Protect the experience.
Repeat questions moved to AI. The team kept every conversation that needs judgment.
Stage 1
Move the repeat work
AI answers the common questions without waiting for an agent.
Stage 2
Keep the hard work human
Exceptions and premium conversations stay with the team.
Stage 3
Measure both sides
Cost only counts as down if CSAT holds. It rose.
“Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.”
Sean FrankCEO, Ridge
Cost per ticket fell 70%. CSAT rose to 96%.
The AI owns
The repeat volume
Order questions and the repeat tickets that used to wait for an agent.
The team owns
The premium moments
Complex, sensitive and judgment-heavy conversations, at the standard the brand is known for.
Customer-reported. Published with Ridge’s permission.
Same setup, on your tickets. Or every dollar back.
50%
AI automation in 30 days
30%
lower total bill
In writing, from day one.
$0
risk to you
Full refund if we miss.
Book a demo
Miss either number, every dollar back.