Merchants migrate to Richpanel for 3 reasons.
Simple. Certain. Powerful.
Become a Richpanel expert in hours
Richpanel is simple to set-up and use. The UI is clean, intuitive, and feels familiar. Agents don’t need courses and certifications to deliver 5 star customer service using Richpanel.
No sticker shock
When you sign up for Richpanel, you don’t have to worry about random price increases. In fact, we have reduced our pricing in 2024. When it comes to pricing, we give you certainty.
Features that you’ll love
We are always listening to customers. That means, you constantly get new features that are requested by our 2000+ customers. Combined with our incredible customer service, we assure you a great experience with Richpanel.
Everything Gorgias does, plus:
Automate as you please
Whether you want to help buyers choose the right product or cancel their order, customizable automation will help you hit customer service and presales goals out of the park.
Easy handoff to agents
Don’t deflect a buyer when they want to connect with an agent. On Richpanel, the handoff is painless for buyers and intuitive for agents.
Easy import from Gorgias
Worried about your tickets and macros stuck on Gorgias? We’ll migrate them all for you.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Customer service teams love Richpanel
Richpanel is used by 2000+ ecommerce merchants on Shopify, WooCommerce, and Magento. And their customer service teams love Richpanel. Listen to some of them:
5,000 tickets/mo → 2,500 tickets/mo. After 1 year of Richpanel.
Saved $100K+ by cutting down outsourced agents. $30M Annual Sales.
Building customer trust w/ self-service. $100M+ Annual Sales.
Honest pricing
Select a scenario below to see how our pricing compares with that of Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Honest pricing
Select a scenario below to see how our pricing compares with that of Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
FAQs
Richpanel is newer, founded in 2020. Yet, we are currently used by 2000+ ecommerce brands. While we work hard to earn the trust of many more ecommerce merchants, we invite you to read the reviews from our users.
As of October 2023. we are rated 4.7 on G2 from 74 reviews and 5.0 on Shopify from 101 reviews.
Our ratings testify to our ease of use, our great customer service software, and our incredible support team.
Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.
Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running.
Draft a Reply Action generates context-aware replies by using training data and referring to previous interactions to predict a reply. These actions are computationally expensive and take 2-4 seconds to generate a response. Instruct a reply, on the other hand, are constructed from keyword inputs given to the Sidekick. Both types of replies are formatted to match the brand's tone of voice and customized in length based on the communication channel. For example, replies in SMS and live chat are shorter in length, while email replies can be longer.
You! We don’t have you as a customer. We are great at what we do. We have an awesome product. We also guarantee you pricing certainty and great support from our team.We’d love the opportunity to earn your business. Please schedule time with us here and we will show you Richpanel.
Ready to move?
Join the 2,000+ support teams that use Richpanel
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