AI Capabilities
Richpanel
Gorgias
AI Social Media Manager
2-way Translation
AI Summaries
AI Generated Drafts
AI Training
Automated
Manual (will take weeks!)
THE OBVIOUS NO-BRAINER GORGIAS ALTERNATIVE
Cut Your Support Costs by 30% and Reduce Tickets by 30% - Guaranteed.
Richpanel is an AI-First Customer Service Platform that will reduce costs, improve agent productivity & delight customers.
Gorgias cannot give you an offer like this!
Get our Automation Success Kit and we’ll guarantee these results in the first 60 days.
GUARANTEED RESULTS IN THE FIRST 60 DAYS OR WE’ll PAY YOU
Guaranteed 30% Cost Savings
Cut your SaaS helpdesk bill by at least 30% compared to Gorgias.
30% Automation within 60 Days
Reduce your tickets by at least 30% using Richpanel's self-service and AI features.
No-risk Guarantee
If we don't deliver these results within 60 days, you'll receive a full refund — even if you're on an annual contract.
Brands that switched from Gorgias are crushing every CX metric!
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The Ridge
Jones Road
We're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.
95%
CSAT Score
Richpanel was awesome because we didn't have to hire as many extra people. We started to resolve 40％ of tickets with self-service.
40%
Ticket Reduction
We saw an explosive growth in orders and we were able to handle all the volumes without hiring any additional staff.
Brez
"Gorgias is about to get smoked by Richpanel"
See what brands are saying about Richpanel
Richpanel vs Gorgias
Integrations
Richpanel
Gorgias
Amazon Integration
Requires external app
SMS Channel
Unlimited
$0.5 - $1 per ticket
Automations
Richpanel
Gorgias
Automations
Included with Helpdesk
~$1 per automated ticket
Self-service Flow Builder
No (Fixed flows)
Custom Contact Forms
Product Discovery Videos
Conditional Flows
Reporting
Richpanel
Gorgias
AI Sentiment Analysis
Custom Report Builder
Revenue Reports
Support Statistics
Online Reputation Management
Richpanel
Gorgias
Boost Trustpilot/Google Reviews
React to Facebook / Insta comments
See how much you can save with Richpanel
Select a scenario below to see how our pricing compares with that of Gorgias
Features
Helpdesk
$118/mo
$599/mo
Automation
$99/mo
$145/mo
SMS
$0
$62/mo
Phone *
$90/mo
$105/mo
Total
$307/mo
$7,248 annual savings
$911/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$236/mo
$833/mo
Automation
$99/mo
$375/mo
SMS
$0
$112/mo
Phone *
$90/mo
$150/mo
Total
$425/mo
$12,540 annual savings
$1,470/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$534/mo
$1,260/mo
Automation
$99/mo
$562/mo
SMS
$0
$160/mo
Phone *
$140/mo
$225/mo
Total
$773/mo
$17,208 annual savings
$2,207/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$890/mo
$1,688/mo
Automation
$299/mo
$750/mo
SMS
$0
$205/mo
Phone *
$130/mo
$300/mo
Total
$1,319/mo
$19,488 annual savings
$2,943/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$1,780/mo
$2,576/mo
Automation
$299/mo
$1,420/mo
SMS
$0
$400/mo
Phone *
$150/mo
$540/mo
Total
$2,229/mo
$32,484 annual savings
$4,936/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
See how much you can save with Richpanel
Select a scenario below to see how our pricing compares with that of Gorgias
Thank you! Your submission has been received!
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Helpdesk
$118/mo
$599/mo
Automation and Self-service
$99/mo
$145/mo
SMS
$0
$62/mo
Phone *
$90/mo
$105/mo
Total
$7,248 annual savings
$307/mo
$911/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$236/mo
$833/mo
Self-service
$99/mo
$375/mo
SMS
$0
$112/mo
Phone *
$90/mo
$150/mo
Total
$12,540 annual savings
$425/mo
$1,470/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$534/mo
$1,260/mo
Self-service
$99/mo
$562/mo
SMS
$0
$160/mo
Phone *
$140/mo
$225/mo
Total
$17,208 annual savings
$773/mo
$2,207/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$890/mo
$1,688/mo
Self-service
$299/mo
$750/mo
SMS
$0
$205/mo
Phone *
$130/mo
$300/mo
Total
$19,488 annual savings
$1,319/mo
$2,943/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$1,780/mo
$2,576/mo
Self-service
$299/mo
$1,420/mo
SMS
$0
$400/mo
Phone *
$150/mo
$540/mo
Total
$32,484 annual savings
$2,229/mo
$4,936/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
“But switching a helpdesk is such a pain!”
We get it. Moving sucks!
The good news is - we made the process painless.
We get it, moving sucks.
You have to spend time in the setup, migrate your data and convince your team - which is never easy!
We built tools & resources specifically to make it easier for you to switch.
Get up and running in a week!
1. White-glove migration
Our team handles your entire migration. Get up and running in two weeks - no IT headaches.
2. Setup Self-service & Automation
We configure your self-service portal and intelligent workflows to free your team from repetitive tasks.
3. Enjoy Lower Costs & Happier Customers
See immediate savings, faster resolutions, and glowing customer feedback.
See how easy it is to switch
Stuck in a contract? We’ll buy it out.
Good things don’t have to wait. Get upto 100% of your remaining Gorgias contract with our buyout program. Check your eligibility here.
Get our Automation Success Kit and we’ll guarantee results.
Guaranteed 30% automation within first 60 days, else receive a full refund.
We get it, moving sucks.
You have to spend time in the setup, migrate your data and convince your team - which is never easy!
We built tools & resources specifically to make it easier for you to switch.
Get up and running in a week!
1. Easily migrate your data
Richpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.
2. Learn the platform in an hour
These snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.
3. Setup automations & self-service
We built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.
Automation Success Kit
$5,000 $2,000Holiday Prep offer
AI Analysis of past conversations
Identify top contact drivers
Create self-service flows to automate repetitive queries
Website and email updates to increase self-service adoption
Guaranteed 30% automation within first 60 days